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Public Tickets

Jean Mary Belotte Import Demo DataClosed   Aurum   Updated June 30, 2021 at 7:35am   2 Most recent comment from Laborator:Hi Jean,To import the demo content please follow this guide from our documentation:https://documentation.laborator.co/kb/aurum/importing-aurum-demo-content/ aconceptbeauty i cannot activate the themeClosed   Aurum   Updated June 30, 2021 at 7:28am   2 Most recent comment from Laborator:Hi aconceptbeauty,I don't know if you're using a plugin or what but from the screenshot you attached that is not part of Aurum theme and that's not the right way to activate the theme. ... kuanhwa14 Add to cart buttonClosed   Kalium 3   Updated June 30, 2021 at 6:54am   4 Most recent comment from [deleted]:Happy to hear thatHave a nice day! Sebastiano Homepage header colourClosed   Kalium 3   Updated June 29, 2021 at 8:29am   2 Most recent comment from Laborator:Hi Sebastiano,That is because the homepage has a slider and for the text to be visible enough when the header is above the slider you will need to have a white text, so we have set the menu color to w ... peterhabanek Product imageClosed   Kalium 3   Updated June 29, 2021 at 6:59am   8 Most recent comment from [deleted]:I'm happy that I helpedHave a nice day!P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from me ... publicculturejkt All the shop & page is crashedClosed   Oxygen   Updated June 28, 2021 at 12:20pm   6 Most recent comment from [deleted]:Hi publicculturejkt,1— So you were using a nulled theme?2— Please just follow the Envato Market notices and you will be able to connect Envato Market plugin with your theme so you can update Oxyg ... Jonas von Stedingk picture widthClosed   Kalium 3   Updated June 28, 2021 at 10:45am   3 Most recent comment from Jonas von Stedingk:Thanks again Ylli! Mike_Desmond I cant change my site logoClosed   Kalium 3   Updated June 28, 2021 at 7:20am   2 Most recent comment from Laborator:Hi Mike,As I can see you are using a page builder which our theme does not support, and you have added the logo through the page builder and not through Theme Options.Please check the list of plugins ... David Creasy Duplicated items in product listClosed   Kalium 3   Updated June 25, 2021 at 10:06am   2 Most recent comment from Laborator:Hi David,We are aware of this problem and we are working on releasing the new theme update as soon as possible, we're also adding new features to the theme update so it will be published very so ... saleslfow hide headerClosed   Kalium 3   Updated June 24, 2021 at 9:55am   4 Most recent comment from [deleted]:Hi saleslfow,Yes, here is the CSS code: .header-block--align-right { display: none; }Have a nice day! saschapi Remove YouTube Scripts because of CookiesClosed   Kalium 3   Updated June 24, 2021 at 9:51am   3 Most recent comment from [deleted]:Happy to hear that.This will be fixed in a new theme update very soon tooHave a great day!P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest fro ... lilkim529 Primary Menu on LayerSliderClosed   Kalium 3   Updated June 24, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi lilkim529,You have two methods to set the header position.Globally —  By going to Theme Options > Header and Menu > Header Settings > Header Position to Over the Content (Absolute) and choose f ... emirhodzic__ problemClosed   Oxygen   Updated June 23, 2021 at 12:49pm   2 Most recent comment from Laborator:Hi Emir,Just replied your e-mail, if you have further questions please continue here as we do not provide support via e-mail. Marie add a third menu to the siteClosed   Kalium 3   Updated June 23, 2021 at 8:41am   5 Most recent comment from Marie::DDD Ok then ! thank you Ylli we will then eventually try this.Have a nice day  peterhabanek Order of vatiantsClosed   Kalium 3   Updated June 23, 2021 at 7:01am   2 Most recent comment from [deleted]:Hi Peter,I tested this with a default WordPress theme and the same is happening there too (see video). It seems that WooCommerce sorts them that way but for more info you can contact WooCommerce supp ...