Public Tickets
hnydt
Adsense Unit in HeaderClosed
Kalium 3
Updated March 7, 2018 at 4:00pm
2
Most recent comment from [deleted]:Hi hnydt,Sorry but this option is not available. You can achieve that only if you edit theme files.P.S: Please be aware as by doing customization if something happens like miss-editing files the respo ...
Maria
bilingual websiteClosed
Kalium 3
Updated March 7, 2018 at 3:37pm
4
Most recent comment from [deleted]:Hi Maria,Please reply to the other ticket https://laborator.ticksy.com/ticket/1476408.Will set this ticket as double ticket as closed again.Thanks for your understanding!
andreimp
Thumbnails and featured imageClosed
Kalium 3
Updated March 7, 2018 at 3:34pm
4
Most recent comment from [deleted]:Hi Andrei,Yes it is right, you need to add a featured imageP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge th ...
albertopiazza
Photo product woo commerceClosed
Kalium 3
Updated March 7, 2018 at 1:27pm
17
Most recent comment from Laborator:Hi albertopiazza,You can proceed with the update now, follow this guide to know how the theme can be updated to the latest version.Important: After you update the theme please don't forget to go to ...
klogges
Adding Portfolio ImagesClosed
Kalium 3
Updated March 7, 2018 at 12:39pm
4
Most recent comment from Laborator:Hi klogges,This is the first time I hear about your issue, until we see it live we cannot give you a proper answer so when you move your site live it would clarify everything.
ZM5050
Hide Logo and Menu Bar for Single Page on Architecture ThemeClosed
Kalium 3
Updated March 7, 2018 at 9:56am
2
Most recent comment from [deleted]:Hi there,This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughPlease go to th ...
benolney
Footer gap between social media icons and footer widgetClosed
Kalium 3
Updated March 7, 2018 at 8:54am
4
Most recent comment from [deleted]:Hi benolney,The code is working as it should. Video: https://d.pr/v/WKFE2i.Other paddings are coming from your theme customizations and that is out of our support scope.Have a great day!
Alfa
Fatal Error after installationClosed
Kalium 3
Updated March 7, 2018 at 8:27am
6
Most recent comment from [deleted]:Hi Alfa,Ok then, this is a great newsHave a great day!
nicofrenchy
center pageClosed
Aurum
Updated March 7, 2018 at 8:27am
2
Most recent comment from [deleted]:Hi there,We have started to work on Aurum update that will support WooCommerce 3.3.x.Please read Outdated copies of some WooCommerce template files.
cadra83
Problem footer link!!!Closed
Kalium 3
Updated March 7, 2018 at 8:17am
3
Most recent comment from cadra83:Thanks Eroll, efficient as always !!!
cosk
Portfolio items - Display selected categoriesClosed
Kalium 3
Updated March 6, 2018 at 8:55am
2
Most recent comment from Laborator:Hi Costas,This is a known issue for us, we have an article regarding the items which don't show using the Build Query option.
nicofrenchy
Enlarge image home pageClosed
Aurum
Updated March 6, 2018 at 8:19am
2
Most recent comment from Laborator:Hi there,You need to install LayerSlider and create a slider, then add it to the homepage to make the slider full-width.To install the slider go to Appearance > Install Plugins install the LayerSlid ...
pixelaminator
Googlebot only sees hero section of my page?Closed
Kalium 3
Updated March 5, 2018 at 3:20pm
4
Most recent comment from Laborator:Hi there,Can you tell me step by step how you rendered that view so I can replicate it.
vassalpierre
Image as backgroundClosed
Kalium 3
Updated March 5, 2018 at 2:43pm
2
Most recent comment from Laborator:Hi Pierre,Do you have any example which you would like to follow, this is not a feature the theme supports but you can achieve it in any page using the Revolution Slider.
miltos447
Custom colors - WoocommerceClosed
Aurum
Updated March 5, 2018 at 2:42pm
2
Most recent comment from Laborator:Hi Miltos,We do not recommend updating to WooCommerce 3.3 since the update is not ready yet.Until then you can rollback and install WooCommerce 3.2.6 with the method that we wrote on this article.Ho ...