Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

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Public Tickets

helloabella Duplicating portfolio itemsClosed   Kalium 3   Updated September 4, 2017 at 11:37am   2 Most recent comment from [deleted]:Hi helloabella,You can give this plugin a try Duplicate Post. fabianstoehr Masonry SizeClosed   Kalium 3   Updated September 4, 2017 at 7:29am   4 Most recent comment from Laborator:Hi Fabi,I just logged into your site and I can see that your images are showing on a masonry style, so I thought you have managed to fix it on your own. Calin Balea Non-clickable menu elementClosed   Kalium 3   Updated September 4, 2017 at 7:27am   6 Most recent comment from [deleted]:Hi Calin,You don't need our email for that. You can create a new user and send us username and password. Or to make this easier you can send us your WP credentials.Thanks! InPulsion Porfolio items orderClosed   Kalium 3   Updated September 4, 2017 at 7:21am   2 Most recent comment from [deleted]:Hi Ale,The only way to do that is to edit this file:wp-content/themes/kalium/tpls/portfolio-single-2.phpSo you can use Kalium child theme and then copy this file on your child theme in tpls/ folder an ... Scolex_de After Plugin Installation - No Backend anymoreClosed   Kalium 3   Updated September 4, 2017 at 7:14am   2 Most recent comment from [deleted]:Hi, Depending on the errors you have sen't it seems that the database connection is not initiated. You either have an error on MySQL that prevents to start the DB or you need to manually start mysqld ... thedhauscompany Kalium 2.1Closed   Kalium 3   Updated September 4, 2017 at 6:49am   2 Most recent comment from Laborator:Hi there, If you are updating the theme from 1.9.x, please take some time to read this article in our documentation as we have noted some possible issues there. Regarding the changes on every upda ... maxvdh How to change font colour on portfolio hover to whiteClosed   Kalium 3   Updated September 4, 2017 at 6:41am   2 Most recent comment from [deleted]:Hi Max, Can you please write URL of this exact page please? Also can you please share your Wordpress credentials here, because I need to login to your site and do this for you.To include your creden ... Calin Balea Change the color scheme of drop down menuClosed   Kalium 3   Updated September 4, 2017 at 6:41am   3 Most recent comment from Calin Balea:Thanks :)I taught there's some way to do it from the theme settings that i didn't find. I like to avoid overwriting CSS as much as possible.  delgado_lu89 Editing Contact Form in footer next to "Back to Top" buttonClosed   Kalium 3   Updated September 4, 2017 at 5:32am   2 Most recent comment from [deleted]:Hi delgado_lu89, That contact form on the bottom doesn't come from our theme. It seems that that contact form button is made possible from any third-party plugin that you have installed. olivergrisedale Row BackgroundClosed   Kalium 3   Updated September 4, 2017 at 5:30am   3 Most recent comment from [deleted]:Hi olivergrisedale, Can you please do a video for us to see how you are trying to do this please? Also please send us your Wordpress credentials so we can try to replicate that and check what is the ... williecorrea menu font size with a Google fontClosed   Kalium 3   Updated September 1, 2017 at 3:37pm   2 Most recent comment from Laborator:Hi there,You are right, we have stated that you need to go to Laborator > Typography which you are not following, you are currently in Laborator > Theme Options > Typography and as you can see there ... Tony Hsieh a code line suddenly appearedClosed   Kalium 3   Updated September 1, 2017 at 9:47am   2 Most recent comment from [deleted]:Hi Tony,This code is coming from any third-party plugin that you have installed. From the error it seems that it is a caching plugin. Tony Hsieh Kalium 2.1.3 — Video player display disappeared — SolvedClosed   Kalium 3   Updated September 1, 2017 at 9:11am   4 Most recent comment from [deleted]:Glad to hear that elganza Portfolio Page Pop OverClosed   Kalium 3   Updated August 31, 2017 at 7:30am   4 Most recent comment from Laborator:Hi there,Unfortunately that's not possible, you can either choose the Fullscreen or Lightbox portfolio, they cannot be mixed together. riverkook Coming soon mode and log inClosed   Kalium 3   Updated August 31, 2017 at 6:20am   3 Most recent comment from [deleted]:Hi riverkook, Glad to hear that We want to keep this simple and to not overcomplicate. If you want more options for your Coming Soon mode then maybe you can use any third-party plugin that offer mu ...