Public Tickets
walpap
Menu parent stay active when scrolling to another anchor in the same pageClosed
Kalium 3
Updated September 7, 2017 at 11:40am
11
Most recent comment from [deleted]:Hi walpap,
I'm really sorry but there is not any other solution for this. We will check if there is a bug to fix for the later releases.Thanks for your understanding!
spivakova
Youtube video linkClosed
Kalium 3
Updated September 6, 2017 at 7:52am
18
Most recent comment from Laborator:I hope you finally manage to send us the right credentials, as it is not working:http://drops.laborator.co/IWsPWS
geraldtrepy
How to update without messing up my customisation?Closed
Kalium 3
Updated September 6, 2017 at 7:05am
10
Most recent comment from Laborator:You're welcome Gerry,
Will set this ticket as solved from here.
Tamara
Image Hover EffectsClosed
Kalium 3
Updated September 6, 2017 at 7:04am
2
Most recent comment from [deleted]:Hi Tamara,Sorry but this question is out of support scope. This is a third-party plugin (plugin that doesn't come with our theme) so you should contact this plugin author for this issue.Thanks for yo ...
olgali
Services-2 page not responsive on mobileClosed
Kalium 3
Updated September 6, 2017 at 7:03am
4
Most recent comment from Laborator:Hi olgali,
Sorry but this has nothing to do with the theme. You can try to activate another theme and the Visual Composer will fold those elements exactly on mobile version too.
You can create eleme ...
nuraugen
Customers choosing password protected gallery itemClosed
Kalium 3
Updated September 6, 2017 at 6:44am
6
Most recent comment from [deleted]:Hi nuraugen,
Thanks for your reply. Your message it will be helpful for the other users to take advantage of searching them on the forum.
Will set this ticket as solved from here.
cisky979
Portfolio Item SettingClosed
Kalium 3
Updated September 5, 2017 at 12:32pm
4
Most recent comment from [deleted]:Hi cisky979,
That happened because your Pagination was with numbers (classic way) i just enabled Endless Scroll there and now you can see that the categories work as it should.
Video: http://drops ...
standiers
Products per page (more rows)Closed
Kalium 3
Updated September 5, 2017 at 9:42am
8
Most recent comment from [deleted]:Hi standiers,Hmm sorry but i'm out of any other options here.
Lis_J1963
portfolio items not visibleClosed
Kalium 3
Updated September 5, 2017 at 9:09am
11
Most recent comment from Lis_J1963:yep, it worked just now! very puzzling as I'd done exactly the same thing many times before.
sanghojeon
Featured Image QualityClosed
Kalium 3
Updated September 5, 2017 at 8:09am
2
Most recent comment from [deleted]:Hi sanghojeon,My team mate (Arlind) can help you with this question, but he is not in the office until 15 September. When Arlind come back, just reply to this thread or create a new ticket and you wi ...
aidancurran
Description field for portfolio gallery itemsClosed
Kalium 3
Updated September 5, 2017 at 7:21am
2
Most recent comment from Laborator:Hi there,Each item type has it's own specifics so for a type there is description and for another one it is not possible, the only way to add text to your Columned type is to add a Text Quote, see ima ...
holgerbartels
Facebook Sharing after Update is brokenClosed
Kalium 3
Updated September 5, 2017 at 7:14am
2
Most recent comment from [deleted]:Hi Holger,This problem was not reported by any user and I just tested that in one of our demos (link). As you can see on this video http://drops.laborator.co/PVKGMD everything is working as it should. ...
AGM
Product Carousel Auto RotateClosed
Kalium 3
Updated September 5, 2017 at 6:43am
2
Most recent comment from [deleted]:Hi AGM,
This is a feature that we have added on our to-do list and we will implement on our theme through our upcoming theme updates.
Thanks for reporting this. I just wrote this on our to-do list ...
HL
Portfolio item categories and alignment problemsClosed
Kalium 3
Updated September 5, 2017 at 6:26am
6
Most recent comment from [deleted]:Hi hlietz,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advanc ...
epago-gmbh
How can i deactivate placeholder in checkout form?Closed
Kalium 3
Updated September 4, 2017 at 11:59am
2
Most recent comment from [deleted]:Hi epago-gmbh,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer. Also can you please write U ...