Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #990788
White Screen when activating kalium
Closed

Comments

  •  2
    Luke started the conversation
    December 15, 2016 at 8:12pm

    I have tried all today to update to the new kalium version. Whenever I activate the theme my wordpress admin area goes white. 

    I then have to re-install from a back-up to the earlier version for it to work.

    Any ideas what could be causing this?

    Thanks,

    Luke.

  • [deleted] replied
    December 16, 2016 at 2:38am

    Hi Luke,

    I can see that you are using Kalium 1.9.5.1 on your site http://craftycharm.com

  •  2
    Luke replied
    December 16, 2016 at 4:03pm

    Hi Yill,

    I had to revert back to 1.9.5.1

    Whenever I try to activate the newest update everything goes to a white screen.  So for me to work on the site I have had to move it back to the old version.

    Regards,

    Luke.

  • [deleted] replied
    December 16, 2016 at 4:08pm

    Hi there,

    We have released Kalium 2.0.3 and it fixes a lot of the problems that some users are having.

    Please refer to this article Issues after upgrading to Kalium v2.0 – Fixes

    2.0.3 Changelog

    FIX: Product activation popup not loading in Safari and Firefox
FIX: Last column of each row in visual composer shown in new line
FIX: Some of the theme options not applying given value
FIX: Child theme installation issue
FIX: Product registration page error
FIX: Syntax errors on PHP 5.3.x or earlier versions
  •  2
    Luke replied
    December 16, 2016 at 4:31pm

    Hi Yilli,

    I updated it successfully this time. Unfortunately it has changed some formatting on my site. Before my header was centralised & my newsletter form was centered, now both of them are to the left.

    Have I lost some code somewhere?

    Regards,

    Luke.

  • [deleted] replied
    December 16, 2016 at 5:01pm

    Hi Luke,

    Regarding your further questions; kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. 

    Will set this ticket as solved from here.