Hello. I have a similar problem with the activation of the theme after the update to version 2.0. And because of this problem I can not upgrade to version 2.0.1. After clicking "There is an update for Kalium theme, your current version is 2.0 and latest version is 2.0.1. Click here to update the theme» " displayed the inscription, which in the screenshot.
If i update via envato market that will be infinite loading
I have the same problem. White blank page opening, so impossible to update the theme to version 2.1... If I turn off the adblock, no improvement... Thank you in advance
Everyone that have this problem please create a new ticket and include your URL, Wordpress and FTP (if needed). Then we will check what is the problem.
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
The fix in the article about having a blank Product Activation window worked completely fine for me. Now everything is working perfectly, thank you a lot !
Hello dear support team,
can´t activate kalium 2.0.
i got just a blanc page after clicking on "Activate Product" button.
my Envato API Personal Token is entered.
Any idea what to do?
Thank´s a lot,
best regards,
Yana
Hi Jana,
Thanks for reporting this issue. It is weird because no one didn't reported it till now.
Can you please tell me how do you get this error, probably record your screen while getting it?
Also please send your WP credentials so I can take a look at your site. Thank you.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Arlind,
ehm, wow, yes it was the same way. In safari and mozilla browsers... both the same way and both had
a blanc page after clicking on "Activate Product" button, like you see in my screen recording (attachment).
I even tried to activate from your account. Without a positive result.
Soo, how that problem can be solved. Any idea?
May you can just activate it?
best regards,
Yana
Hi Yana,
Can you please disable your Ad blocker plugins and try this again?
Hi Ylli,
thank you for your answer.
already done. No results.
Best regards,
Yana
Hello. I have a similar problem with the activation of the theme after the update to version 2.0. And because of this problem I can not upgrade to version 2.0.1. After clicking "There is an update for Kalium theme, your current version is 2.0 and latest version is 2.0.1. Click here to update the theme» " displayed the inscription, which in the screenshot.
If i update via envato market that will be infinite loading
:(
Hello,
I have the same problem. White blank page opening, so impossible to update the theme to version 2.1... If I turn off the adblock, no improvement... Thank you in advance
I have the same issue...
Hi there,
Everyone that have this problem please create a new ticket and include your URL, Wordpress and FTP (if needed). Then we will check what is the problem.
Thanks for your understanding.
same problem. Blank page opens. And the 2.0.1 update doesn't even get that far. Just get the loading sign .
Hi Gaz,
Kindly open a new ticket and post your problem there, also put your WP and FTP credentials on that ticket, then we will check your issue.
Thanks for your understanding.
Hello,
We have just published a fix for "Activation Popup" issue, refer to this link to read more:
https://laborator.ticksy.com/article/9429/
Please let me know if this is working for you.
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
The fix in the article about having a blank Product Activation window worked completely fine for me. Now everything is working perfectly, thank you a lot !
Clémence T
Hi Terrien,
We are very glad to hear that
Hi Yana,
I just edited your homepage and just added a text somewhere and everything is fixed now.
Now i reverted your home with just a slider as it was before
Have a great weekend.
Thank´s a lot Ylli,
everything is working fine now!
Have a nice holiday,
best regards,
Yana
Hi Jana,
Thank you very much. Happy holidays for you too
Will set this ticket as solved from here.