Thanks! I changed it to an mp4 with a ration of 1:1 but now the video shows with grey horizontal borders and black vertical borders. Is there a way for only the video to show up?
I wanted to perform a plugin update on your site and your site crashed, it seems that your server is very slow because I wanted to update plugins and then the Kalium because you were on an old version.
Anyway, please share your FTP credentials so I can update the theme manually and then re-check your question?
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
I have updated the theme and plugins, you should be able to see the page with the video now.
I just checked with my server provider, they said that the website is slow because it's trying to recall a mov. file that does not exist. They said it might be a video from the theme child and that you guys may be able to help locate it and remove the error? Here is the name of the mov file:
This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time though
Hi Laborator!
I uploaded a self-hosted video to this page but for some reason it won't show up. Please help?
https://tinybirchresidency.org/resident-nash/
Thanks!
Hi,
I think that this is happening because the browser can't open .mov video format. Please convert that video to a .mp4 file and see if it works for you
Thanks!
Thanks! I changed it to an mp4 with a ration of 1:1 but now the video shows with grey horizontal borders and black vertical borders. Is there a way for only the video to show up?
I wanted to perform a plugin update on your site and your site crashed, it seems that your server is very slow because I wanted to update plugins and then the Kalium because you were on an old version.
Anyway, please share your FTP credentials so I can update the theme manually and then re-check your question?
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Thanks!
I have updated the theme and plugins, you should be able to see the page with the video now.
I just checked with my server provider, they said that the website is slow because it's trying to recall a mov. file that does not exist. They said it might be a video from the theme child and that you guys may be able to help locate it and remove the error? Here is the name of the mov file:
This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time though
It is coming from your slider: https://d.pr/v/ymqHih
Have a nice day!
I will set this ticket as solved from here.