Welcome to Laborator Support Desk!

Please make sure you include the following information for quick and smooth support:

• Latest Version
  Make sure that you are using the latest update of our theme.
• Freemius Secret Key,  Envato Login or Purchase Code 
  You will be required to enter the Freemius Secret Key or Envato account / purchase code for Kalium 3 and other themes.
• Link to your site
  If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
• Include a WordPress login
  The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup, or you can create a temporary login without a password (see how).
• Prepare your installation
  Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-Four) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Item support includes:

✔  Responding to questions or problems regarding the theme’s features
✔  Fixing bugs and reported issues
✔  Providing updates to ensure compatibility with new software versions

However, item support does not include:

✖  Theme Customization *
✖  Requests that require or involve Custom Coding *
✖  Support for 3rd party Plugins
✖  Support for Outdated Themes

To get started visit our documentation site view our articles or submit your ticket.