Welcome to Laborator Support Desk!
Please make sure you include the following information for quick and smooth support:
- Latest Version
Make sure that you are using the latest update of our theme. - Freemius Secret Key, Envato Login or Purchase Code
You will be required to enter the Freemius Secret Key or Envato account / purchase code for Kalium 3 and other themes. - Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible. - Include a WordPress login
The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup, or you can create a temporary login without a password (see how). - Prepare your installation
Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-Four) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Support team works Monday through Friday and always strives to answer all questions within 24 hours. Questions will be answered in the order received.
Item support includes:
✔ Responding to questions or problems regarding the theme’s features
✔ Fixing bugs and reported issues
✔ Providing updates to ensure compatibility with new software versions
However, item support does not include:
✖ Theme Customization *
✖ Requests that require or involve Custom Coding *
✖ Support for 3rd party Plugins
✖ Support for Outdated Themes
To get started visit our documentation site view our articles or submit your ticket.
* While we’re happy to assist with minor editing tasks, if you require more complex modifications and customizations, you can always hire us for a detailed quote. Our team is ready to help you achieve the exact look and functionality you desire for your theme, ensuring it perfectly meets your needs and preferences. Read more ↗
