Welcome to Laborator support center!
Please make sure you include the following information for quick and smooth support:
- Latest Version
Make sure that you are using the latest update of our theme, you can find changelog on the item's page.
- Purchase Code or Envato Login
You will be required to enter the purchase code for the item you want to get support or login with your Envato account.
- Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
- Include a WordPress login
The fastest way for us to help is for us to view your backend setup.
- Prepare your installation
Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Support is monitored from Monday to Friday in office hours with European timing. Questions will be answered in the order received.
Item support includes:
✔ Availability of the author to answer questions
✔ Answering technical questions about item’s features
✔ Assistance with reported bugs and issues
However, item support does not include:
✘ Customization services
✘ Installation services
✘ Server customization