Laborator team is on summer vocation from 23 August and we will be back on 02 September. You should receive an response from 5 September (Monday).
We really hope for your understanding :)

Welcome to Laborator support center!

Please make sure you include the following information for quick and smooth support:

  • Latest Version
    Make sure that you are using the latest update of our theme, you can find changelog on the item's page.
  • Purchase Code
    You will be required to enter the purchase code of the item you want to get support.
  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Providing all of the information above is the fastest way to get support!

Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

However, item support does not include:

✘ Customization services

✘ Installation services

We don't provide support on weekends!

To get started visit our documentation site view our articles or submit your ticket

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  Public Ticket Activity

Hayley Lynch Photos not wrapping correct in Text Block   Updated 1 minute ago   1   Aurum Most recent comment from Hayley Lynch: Hi, I'm having trouble with a particular page, using Visual Composer. I have a block of text with  some photos in it that looks perfect in the editing screen...but gets messed up once I save ... Avi Landing Page   Updated 5 hours ago   1   Aurum Most recent comment from Avi: How can I create a Landing Page that a user will encounter only once when getting to my site. Meaning the user goes on stackedandwrapped.com and sees a landing page with just my logo, a nice ... Jorge Problems in general   Updated 6 hours ago   1   Kalium Most recent comment from Jorge: Hi,  Well i have been having tons of problems with your template.  Every time i install the woocommerce plugin, the server crashes and it gives me an internal error. I cannot upload the theme ... Abu Naser Customization Issues   Updated 6 hours ago   1   Oxygen Most recent comment from Abu Naser: Hello, I am having trouble with my customisation. The errors as follow:  1) Show Featured Product badge (ribbon) and other ribbon is not showing.  2) The page builder is not working from ... meeta jain new portfolio page possible?   Updated 6 hours ago   1   Kalium Most recent comment from meeta jain: hi, we already have one portfolio page named projects with numbers of projects in it, and we want to create the second portfolio page which contains other set of projects different than the ... Steven footer on portfolio pages fatal error   Updated 6 hours ago   2   Kalium Most recent comment from Steven: Hey Laborator, and just to add to that—I can't edit portfolio items with the visual composer at all. And when I'm on the portfolio page and logged in, the admin bar goes invisible.  So: 1. ... sergio Another Menu   Updated 6 hours ago   3   Kalium Most recent comment from sergio: Nothing. Today is Monday ... great support for us! this is the first time i've a problem for an answer on themeforest's theme. I wait some days and after that make my choices. best ... Daniel Font size   Updated 7 hours ago   1   Oxygen Most recent comment from Daniel: Hello, How can I increase the font size of the roll submenu in header main category (shop)? Thanks Mathieu Impossible to display portfolio images using Lightbox item type   Updated 8 hours ago   1   Kalium Most recent comment from Mathieu: Hi, I have issues displaying my photos of my Portfolio. It seems to search continuously (as shown in the video attached). Here are a few more technical details: WP Item type : ... Walid categories   Updated 8 hours ago   2   Oxygen Most recent comment from Walid: Hello? Any ideas? jchong Non-category items shown in product category   Updated 8 hours ago   6   Kalium Most recent comment from jchong: Hi Art It was a firewall setting problem. It should be fixed by now. Please kindly help to check again. Thanks Jacqueline Peter portfolio, masonry   Updated 9 hours ago   6   Kalium Most recent comment from Peter: Hi Art, have you logged in with the account I set up for you? Because Custom Query was already switched of, it's only Masonry mode that's elected and still it also adds the other projects ... John How to remove hamburger menu icon   Updated 9 hours ago   1   Kalium Most recent comment from John: I don't want any menu icon on my home page. How do I remove the hamburger menu icon from the home page? I've gone through every setting and ticked off the appropriate boxes, but still ... Cor Portfolio single images not showing after update   Updated 9 hours ago   1   Kalium Most recent comment from Cor: Hi,  The portfolio single images don't show after updating to 1.9.4  I need a quick fix (css of whatever) until the new update.  Kind regards, Cor Wobma Binthout (the Netherlands) galeriaf4 Reload button   Updated 10 hours ago   1   Aurum Most recent comment from galeriaf4: Hello How to make a button which will it be reload current site?