P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advance and have a great week!
We try our best to help our clients for the questions that are related to our theme.
Please try to stay calm and if you can please create a new ticket and write all your problems there, it would help us very much if you try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
until i changed my IP address to USA. It looks that you are using any plugin that blocks visits from some countries or your server is disabling them.
Now I will reply to your questions:
1— When you create your ticket please just don't write your URL on the related URL area and then you can submit the ticket.
We use Ticksy platform to power our support, this is a problem that the author of this support platform is aware and will try to solve it soon.
2— It hasn't disappeared, this option is disabled on your site, to enable it you just need to go to Laborator > Theme Options > Header & Menu > Other Settings > Search Field > and click Show button.
We wrote this about this on this article Managing Search on our documentation site too.
3— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
4 and 5— You can use Loco Translate plugin to translate your site, we wrote about this too on our documentation site and here is the exact link of the article Translating Kalium with Loco Translate
6— Can you please add the code below to your Custom CSS area:
.menu-cart-icon-container {
margin-right: 45px;
}
7— This is a customization question and support doesn't offer customization services as we wrote on our support homepage. I will try to help you this time though
8— This question is related to the 4 and 5 questions that i already replied.
9— That is happening because WooCommerce 3.1 changed this option as you can see on their changelog:
We’ve made the “terms and conditions” checkbox on the checkout slide out the terms page contents inline, rather than just linking to it."
You can see that a lot of answers to your questions you can find on our rich theme documentation site. There are more than 130 articles that are very helpful to our clients.
P.S: You are using two plugins that do the same job WP Super Cache and WP Fastest Cache, please disable one of them because two plugins for the same job can create conflicts on your site
hi,
how can i change the color of the text inside the error message?
thanks.
Hi isomri
Please consider reading the article we wrote about how to use 'Custom css', then drop one of the block below in Custom CSS.
Thank you.
so i drop this code and it didnt work...
Hi isomri
If your site is online please consider sharing with us your WP Credentials.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Thank you.
i'v sent the WP Credentials.
Hi isomri
Can you sent the site also
Thank you.
http://www.tamarhindi.co.il/
Hi isomri
I believe now things looks great.
(view large version)
Thank you.
you are a wizard!
and my hero,
thanks.
Hi there,
I'm glad to hear that
P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advance and have a great week!
Will set this ticket as solved from here.
Thank you.
OMG what the fuck is "Refresh token not found"?
why i cant open a new ticket for god sake......
waiting....
Hi therei
I have already answered, you in another ticket follow the developers on this link https://twitter.com/ticksyapp?lang=en.
Thank you.
hi,
i pay 60$ for theme and support, the theme update sucks and i dont get any support.
i have like 10,000 problems in my website.
Hi isomri,
We try our best to help our clients for the questions that are related to our theme.
Please try to stay calm and if you can please create a new ticket and write all your problems there, it would help us very much if you try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
See you on your other ticket
Thank you very much!
Hi there,
Your site was not working for me:
(view on new page)
until i changed my IP address to USA. It looks that you are using any plugin that blocks visits from some countries or your server is disabling them.
Now I will reply to your questions:
1— When you create your ticket please just don't write your URL on the related URL area and then you can submit the ticket.
We use Ticksy platform to power our support, this is a problem that the author of this support platform is aware and will try to solve it soon.
2— It hasn't disappeared, this option is disabled on your site, to enable it you just need to go to Laborator > Theme Options > Header & Menu > Other Settings > Search Field > and click Show button.
We wrote this about this on this article Managing Search on our documentation site too.
3— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
4 and 5— You can use Loco Translate plugin to translate your site, we wrote about this too on our documentation site and here is the exact link of the article Translating Kalium with Loco Translate
6— Can you please add the code below to your Custom CSS area:
7— This is a customization question and support doesn't offer customization services as we wrote on our support homepage. I will try to help you this time though
Just add the code below to your Custom CSS area:
8— This question is related to the 4 and 5 questions that i already replied.
9— That is happening because WooCommerce 3.1 changed this option as you can see on their changelog:
You can see that a lot of answers to your questions you can find on our rich theme documentation site. There are more than 130 articles that are very helpful to our clients.
This is the link of Kalium Documentation.
P.S: You are using two plugins that do the same job WP Super Cache and WP Fastest Cache, please disable one of them because two plugins for the same job can create conflicts on your site
thanks.
Hi isomri,
Glad to hear that
Will set this ticket as solved from here.