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  Public Ticket #1200830
Portfolio items sequence and layout has chnaged
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  • prash started the conversation

    Hi.

    After updating the theme and plugins  the sequence of my portfolio has changed. 

    How do i fix this..and also the alignment is changed. Have  a look. 

    The video resolution is not the same asearlier. is there a setting to change it .

    thanks..

  • [deleted] replied

    Hi Prash,

    "the sequence of my portfolio has changed".

    Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.

    Please send us a screenshot of this problem and also send us the exact URL of this portfolio.

    Thanks

  • prash replied

    Hi,

    under the portfolio section,  http://www.fullpower.in/#http://fullpower.in/#portfolio the items which used to appear on the top or beginnning of the portfolio section has moved the last and the items in the last have shifted to first. ( let me know how do i rearrange the same)

    as attached the tabs on the top of portfolio marked in black have also expanded.


    Hope that clears your doubt, not sure how i can explain this with screen shots.


    thanks..


  • [deleted] replied

    Hi Prash,

    Portfolio categories filters are arranged alphabetically. If you want to change their order than please read this article Ordering Categories to learn how you can do that.

    If you want to order your portfolio items then please read this article Manual ordering of posts (portfolio/page/products)

  • prash replied

    Thanks.. will check it. 

    and how to i change the layout of portfolio items to what is used in demo as attached.

    Also, after updating the theme my slider video doesnt load as HD, can i chnage the settings to fix it.

    thanks..

  • [deleted] replied

    Hi Prash,

    1— Those are the settings that we use there http://drops.laborator.co/FITCw, also some of our featured images of the projects are vertical and some of them are horizontal, that's why Masonry looks good there.

    2— This is a customization question and support doesn't offer customization services as we wrote on our support homepage. I will try to help you this time though

    I have so much difficulties to access your site because you are changing the password every-time that you add a new reply. Can you please send me your new WP credentials, again?

    Is that a youtube video or what please?

  • prash replied

    Hi,

    Thanks for the details, well i would never change the password, but i have been having security issues with webhostingworld.com and my username is being reset everyday, even now after i have updated everything, installed 3 security plugins. its still a big problem

    do suggest a secure hosting service if you can, 

    below are my details 

    username - neon*#;@!star

     pass - j5S;8T3S@-qW:3M


    yes the video is made by us and linked via youtube

    thanks..

  • [deleted] replied

    Hi Prash,

    We wrote an article for the recommended hosting, and you can read it here.

    As for your youtube question, i can see that all the settings are correct http://drops.laborator.co/seC5Vand your video must show on the best quality.

    I'm sorry but I don't know how to help you better on this question, also with Kalium you will get a free copy of Revolution Slider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders.

    For more informations for this please contact Revolution Slider support and they maybe can help you with this question.

    Thanks for your understanding!

    Will set this ticket as solved from here.

  • prash replied

    Hi,

    Thanks for the reply. Another change that has happened after updating the theme is.

    The video doesnt auto play on mobiles. and the youtube button needs to be pressed to 

    get the video to play. couldnt find the setting to fix it, pls help me fix this.

    login details..

    user: Star#$n#o&te
    pass: Z]x~6T=WpcZ%


    thanks,

    prashant


  • [deleted] replied

    Hi Prashant,

    This is not a theme issue, maybe the Revolution Slider has changed something on this area, please contact theme directly or visit their documentation site and maybe there you can find the solution for this question.

    For instructions on how to use this slider and other useful links please visit this article.

    Hope for your understanding on this because this is not an issue with the theme but is a plugin functionality.

    Thank you!