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  Public Ticket #992153
Can't install Function Pro Font
Closed

Comments

  •  2
    David Miles started the conversation

    Hi,

    I can't install the Function Pro font on my site, whenever I try to I get the error:

    '[403] Direct download is not allowed!'

    Is it possible to fix this?

    Thanks,

    Dave

  • [deleted] replied

    Hi Dave,

    This is a problem related to your server as the error is showing.

    So please contact your hosting provider about this problem and ask them to allow direct downloads.

  • [deleted] replied

    Hi David,

    Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   David Miles replied privately
  • [deleted] replied

    Hi David,

    This problem is very rare and this has not happened to any other user until now. This probably is blocked by your hosting provider.

    We need your FTP credentials to be able to check what the problem is and if we can fix that for you. So please just send us your credentials and we will be able to check your issue.

  • [deleted] replied

    Hi David,

    I'm just writing you to ask if you have you solved this problem? If not, can you please share your WP and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Thank you