I have the Kaiium theme for photographers installed on www.chrissutton.com.
I updated today to version 1.9.5.1 and I'm getting some strange behaviour with the home page portfolio display. For 3 of the category display option, "All", "Black and White" and "Flowers" the view switches correctly to just that category of images, but the last two categories, "Landscape" and "Urban" (i.e. http://www.chrissutton.com/#urban) go straight to the Lightbox gallery rather than display correctly on the home page. This was working correctly before the theme update, and occurred as soon as I completed the update.
Please advise if this is a known issue, and what the fix might be. I can provide login details privately if required.
Thanks Chris
PS Please also advise when the theme might be updated to support Wordpress 4.7
Thanks for getting back to me so promptly, it's much appreciated.
I don't have anything to record a screen video, but the following two links will show how it should behave (the first one) and the second link is how two of the categories are behaving.
Can you please share your WP and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Is it possible to check again if these credentials are correct or my IP is blocked?
46.99.*.* (46.99.31.19)
P.S. Please don't "bump" your ticket! ...as this will send your ticket to the bottom of the queue! Instead, edit a previous response to avoid posting twice in a row.
OK, I tried a few things tonight, I initially
created a new portfolio category that worked as intended, but when I
deleted the first instance and changed the new category name to the old
one, the problem reappeared. However, it seemed to indicate that there
was a problem with the either the name or the slug, so I changed the
slug on the two categories that were causing the problem and this resolved the issue.
Cheers
Chris
Hi Arlind,
Thanks for getting back to me, these things happen :)
I'll have to have our sys admins check whether your IP is blocked, I'll do that tomorrow morning our time. (it's 23:16 here right now)
Kind Regards
Chris
Update:
HI Arlind,
I just checked your screen capture, you have it configured for Port 22, whereas it should be Port 21, can you try that and let me know if you can authenticate OK?
Thank you very much, I've updated to V2.01, and there's a serious issue on iOS that I've reported on a separate ticket, but the portfolio view is working correctly now. Thanks for your help, much appreciated.
Hi,
I have the Kaiium theme for photographers installed on www.chrissutton.com.
I updated today to version 1.9.5.1 and I'm getting some strange behaviour with the home page portfolio display. For 3 of the category display option, "All", "Black and White" and "Flowers" the view switches correctly to just that category of images, but the last two categories, "Landscape" and "Urban" (i.e. http://www.chrissutton.com/#urban) go straight to the Lightbox gallery rather than display correctly on the home page. This was working correctly before the theme update, and occurred as soon as I completed the update.
Please advise if this is a known issue, and what the fix might be. I can provide login details privately if required.
Thanks
Chris
PS Please also advise when the theme might be updated to support Wordpress 4.7
Hi Chris,
Can you please do a video of this problem and we will check what is happening.
Also can you please check if any of your categories and the project has the the same name?
Hi Ylli,
Thanks for getting back to me so promptly, it's much appreciated.
I don't have anything to record a screen video, but the following two links will show how it should behave (the first one) and the second link is how two of the categories are behaving.
http://www.chrissutton.com/#black-and-white - this category behaves correctly
http://www.chrissutton.com/#landscape - this category has new and unusual behaviour.
None of the categories have the same name as the site.
Kind Regards
Chris
Hi Chris,
I'm sorry but i don't see anything strange the two links that you send to us as you can see on this video that I recorded for you.
Hi Ylli,
Still seeing the problem in multiple browsers so will download some screen capture software so I can show you what's happening.
Cheers
Chris
Hi Chris,
Can you please share your WP and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi,
I'm still waiting for some sort of response to the problem I have with this theme, can someone please assist, this is urgent.
Thank you
Chris
Hi Chris,
Sorry I thought I have replied to your thread.
I've immediately tried that day when sent the credentials but I cannot login to your FTP, see here:
http://drops.laborator.co/m0mr
Is it possible to check again if these credentials are correct or my IP is blocked?
46.99.*.* (46.99.31.19)
P.S. Please don't "bump" your ticket! ...as this will send your ticket to the bottom of the queue! Instead, edit a previous response to avoid posting twice in a row.
Hi Arlind,
OK, I tried a few things tonight, I initially created a new portfolio category that worked as intended, but when I deleted the first instance and changed the new category name to the old one, the problem reappeared. However, it seemed to indicate that there was a problem with the either the name or the slug, so I changed the slug on the two categories that were causing the problem and this resolved the issue.
Cheers
Chris
Hi Arlind,Thanks for getting back to me, these things happen :)
I'll have to have our sys admins check whether your IP is blocked, I'll do that tomorrow morning our time. (it's 23:16 here right now)
Kind Regards
Chris
Update:
HI Arlind,
I just checked your screen capture, you have it configured for Port 22, whereas it should be Port 21, can you try that and let me know if you can authenticate OK?
FTP & explicit FTPS port: 21
Cheers
Chris
Hi Chris,
We have fixed this issue in 2.0, have you installed the new version of Kalium, because I have found the issue and fixed it?
P.S: We will release Kalium 2.0.1 update today that will contain some errors that users are having.
Hi Arlind,
Thank you very much, I've updated to V2.01, and there's a serious issue on iOS that I've reported on a separate ticket, but the portfolio view is working correctly now. Thanks for your help, much appreciated.
Cheers
Chris