Hi ellfors,

This can happen if you don't have the recommended PHP limits. Can you please check if your server meets the recommended PHP configuration limits as follows:

• max_execution_time 180
• memory_limit 128M
• post_max_size 64M
• upload_max_filesize 64M
• max_input_time 60

For more info visit this link Recommended PHP Configuration Limits.

If you need more info, please don't hesitate to reply.

Hi ellfors,

Hmm this is very strange.

Can you please share your WP and FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

To include your credentials click Insert Credentials button in editor toolbar. (See how)

Hi Ellfors,

You have send wrong credentials, can you please send us new working ones.

Also you have forgot to send us your FTP credentials too.

P.s: Please try if they are working before sending to us.

Hi ellfors,

Can you please read my last 2 replies. I asked for your FTP credentials too

Hi ellfors,

I've been troubleshooting the problem and came in conclusion that your hosting is preventing theme options from being saved.

Our theme options, when the "Save" changes button is clicked, will post changes to the theme in this way:

var serializedReturn = $('#of_form').serialize();
var data = {
    type: 'save',
    action: 'of_ajax_post_action',
    data: serializedReturn
};
$.post(ajaxurl, data, function(response) {
  // sucess message...
} );

After checking the PHP version, the $_POST['data'] var is empty, so I guess there is some kind of security layer on your server that prevents serialized input from being sent in theme options, and thus theme options doesn't reflect the changes you have made.

You must contact your hosting provider to disable any plugin that is causing this. FYI, this is the first case with this issue among 10,000+ customers that bought Kalium.