Okay
  Public Ticket #973761
Checkout & Cart Errors
Closed

Comments

  •  2
    dschneider21 started the conversation

    Hi !

    When I put two or more products in my cart on hover it shows not the price of every single item, just the total price right beside every item.

    Another problem is, that if you choose Checkout you can not choose between different shipping methods. But when you go through the cart and choose checkout it's possible.

    Any suggestions ?

    Thanks for your support :)

  • [deleted] replied

    Hi there,

    1— This is a known bug for us and we have fixed it but we will include it in the upcoming update, for now please login to your FTP and go to wp-content/themes/aurum/inc folder, paste and replace the file below:

    http://drops.laborator.co/8nzy+

    2— Can you please make a video of this problem? It will be very easy for us to understand this problem and try to help you.

  •  2
    dschneider21 replied

    Hi Ylli,

    I replaced the .php file via FTP with the .php that you linked in your comment, but it doesn't fix the bug. As you can see in the video, the price is still shown as total. 

    The video shows the problem with the checkout too. 

    Thank you for your quick support !


  • [deleted] replied

    Hi there,

    This fix has worked for the other users, it's strange because it must work for you too.

    If you are using any caching plugin, can you please disable it and check if the results are the same again or not?

    If you don't see any difference, then please share your WP and FTP credentials, because we need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   dschneider21 replied privately
  • [deleted] replied

    Hi,

    I've replaced that file and tested the results, they were working fine, here is my screen recording to prove the prices are being calculated properly now:

    http://drops.laborator.co/BcIg

  •  2
    dschneider21 replied

    Thank you. 

    Now  the problem with the cart and the checkout needs a fix.

    Any suggestions for that ?

  • [deleted] replied

    Hi,

    Great that the previous fix worked for you.

    Can you please tell me how can I reproduce this issue so that will help me to know where is the problem.