The display of my payment screen is strange (a big red box on payment method) and the option "another shipping address" is missing while I requested it in the woocommerce settings.
Can you please share your URL and your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
P.S: You are using an old version of our theme 1.9.3 , the latest version for the moment is 1.9.5.1, please update your theme first and then the premium plugins too.
After this, to update the plugins to the latest version that we support, just go to Appearance > Install Plugins and update them.
If you use LayerSlider plugin but can't update it, please just go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins again, you now can update and activate this plugin again.
Dear,
The display of my payment screen is strange (a big red box on payment method) and the option "another shipping address" is missing while I requested it in the woocommerce settings.
How to resolve both issues?
Thanks in advance for your help,
Céline Lejeune
Hi Céline,
Can you please share your URL and your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Hi Céline,
Your credentials are not working for me, please send us the new ones and test them before sending to us.
Hi Céline,
This probably is happening by any plugin that you have installed. Can you please add the code below to Custom CSS
.woocommerce-checkout #payment { background: transparent !important; } .woocommerce-checkout #payment div.payment_box { background-color: #eee !important; }P.S: You are using an old version of our theme 1.9.3 , the latest version for the moment is 1.9.5.1, please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH
After this, to update the plugins to the latest version that we support, just go to Appearance > Install Plugins and update them.
If you use LayerSlider plugin but can't update it, please just go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins again, you now can update and activate this plugin again.
Thanks !!!