Okay
  Public Ticket #948536
Form Sending
Closed

Comments

  •  1
    Liliane started the conversation

    Hello Kalium

    The Form works in the backend, but for the user it seems like it wasn't sent. the the load-bar in the send-button stops near the end and nothing happens anymore. How can we fix that?

    Thank you already in advance, lili

    {"wp":{"use":false,"adminUrl":"https://openeye.ch/sympathizer/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}

  • [deleted] replied

    Hi Liliane,

    I've tried to send email using your contact form and it works:


    (view large version)

    If its not working on your side, please send me your WP credentials and I'll check it.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   Liliane replied privately
  • [deleted] replied

    Hi Lili,

    I've replaced JavaScript files that handle the message sending, and tested it again to make sure it was working and it did.

    Now it must work also on your side.

  •  1
    Liliane replied

    thank you. will this be an issue now whenever I need a form somewhere on my website?

    I already had that issue with my other download of your theme, on artprojectstaffelbach.ch. can't you fix it, like, *really* fix it?


    ah and since you already can log in on my page, could yo fix something else? I have organized the pictures of the past festivals in portfolio items. now, in some of them, if the gallery is in the text field, the content is shown twice. https://openeye.ch/portfolio/openeye-aufbau-2010/ once would be enough ... can you please fix that?

  • [deleted] replied

    Hi Lili,

    The Contact Form fix can be applied this way (it won't happen in the future version of Kalium):

    Download this file and replace it in this directory (of the theme): /assets/js

    As for the problem with Portfolio Masonry Grid can you send me your FTP credentials because I need to check this in theme code files.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)