Okay
  Public Ticket #929665
Check out now working
Closed

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  •  2
    kishonfrancis started the conversation

    When I click on my checkout button on the cart page,the checkout page doesn’t load. How can I fix this?

    I have ” Aurum v2.9.4 “

  • [deleted] replied

    Hi kishonfrancis,

    You are using an old version of our theme (2.9.4) and the latest version for the moment is (2.9.5), please update your theme first and then the premium plugins too.

    The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

    If you are using Envato Market plugin to update your theme, just follow this little procedure http://drops.laborator.co/pLFH

    Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

    If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.


    If your problem is still active, then please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   kishonfrancis replied privately
  • [deleted] replied

    Hi there,

    I can see that your Checkout page is working as it should now (http://drops.laborator.co/N0Mv), because you have selected Checkout page on your WooCommerce settings:


    (view large version)

  •   kishonfrancis replied privately
  • [deleted] replied

    Hi there,

    That is happening because you have touched this settings http://drops.laborator.co/6rEo, yesterday it was Ok.

    Now your Cart works as it should http://drops.laborator.co/iBYH.

    You can find WooCommerce documentation on this link.