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  Public Ticket #917248
Cart page not appearing!
Closed

Comments

  •  2
    kaori241 started the conversation
    October 10, 2016 at 9:14pm

    Hi, 

    I use Woo Commerce plugin, but the cart and checkout pages do not appear. 

    Could you advise me how I can solve this?

    If it's necessary to see the site, please enter Wordpress with username: admin and Password: webempresa

    Thank you very much for your support.

    Kaori

  • [deleted] replied
    October 11, 2016 at 10:44am

    Hi Kaori,

    Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.


    To include your credentials click Insert Credentials button in editor toolbar. (See how)

  •   kaori241 replied privately
  • [deleted] replied
    October 12, 2016 at 11:24am

    Hi there,

    I'm sorry but i can't open your wp-admin or wp-login to be able to sign in on your Wordpress. Maybe you have changed the login path?

    Here is what i see: http://drops.laborator.co/10lhu

  •  2
    kaori241 replied
    October 12, 2016 at 11:40am

    Hi, 

    No, I haven't changed anything. I tried again http://momobarcelona.com/wp-admin and appeared this page (attachment) without problem... However, it seems that when I put http://momobarcelona.com/wp-login, it automatically goes http://momobarcelona.com/en/wp-login and does not show the sign in page.

    Could you try again with wp-admin?

    Thanks!

    Kaori

  • [deleted] replied
    October 12, 2016 at 11:43am

    Hi Kaori,

    It is not working on both as i show you on the video...

  •  2
    kaori241 replied
    October 12, 2016 at 11:48am

    I don't understand, because I always enter in this way...

    I removed the coming soon mode, so maybe you can enter directly.

  • [deleted] replied
    October 12, 2016 at 12:07pm

    Hi Kaori,

    I'm sorry but i still can't open login on your Wordpress.

    About your problem, hmm this is very interesting because i haven't seen this problem to any user until now. You Cart page is appearing but there is appearing the Checkout too (on the same page).


    (view large version)

    We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.

    Please open your site from a Private (Incognito) mode and see if you can login on your site.