Okay
  Public Ticket #910401
Issue with checkout
Closed

Comments

  •  2
    godstrengthapparel started the conversation

    Hi, I am having issues where a customer adds their billing information during checkout but gets an "Invalid address" error every time.

    I have tried myself with my home address and still get the "invalid address". Please advise on how to resolve this issue

  •  2
    godstrengthapparel replied

    This issue is also arising when a customer registers on my website as well. The registration processes and im able to see the customer on the back end, but the customer sees an error and the form does not get processed. I really need help on this asap.

  •  1,558
    Laborator replied

    Hi there,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   godstrengthapparel replied privately
  •  1,558
    Laborator replied

    Hi there,

    I asked about your Site credentials and not for the FTP, can you please re-enter the credentials.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •  2
    godstrengthapparel replied

    I apologize, that was a mistake. This ticket is closed. I do not know how to change the status of this ticket though.  i was able to fix this issue myself