Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #905289
I cannot login to make edits
Closed

Comments

  •  2
    susanlink started the conversation
    September 28, 2016 at 8:21pm

    Hi There,

    When I try to login and edit my website, I get an error message.  Username is susanlink and password is Kalium1.  Is there a way you can check and possibly replace/update my user name and password?  Thank you !  

    Susan

  • [deleted] replied
    September 29, 2016 at 12:29pm

    Hi Susan,

    You are using an old version of our theme (1.8.9.1) and the latest version for the moment is (1.9.4.2), please update your theme first and then the premium plugins too.

    The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

    If you are using Envato Market plugin to update your theme, just follow this little procedure http://drops.laborator.co/pLFH

    Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.