Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar.
P.S: You are using an old version of our theme (4.0) and the latest version for the moment is (4.1), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
If you are using Envato Market plugin to update your theme, just follow this little procedure http://drops.laborator.co/pLFH
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again
Big sites have much greater servers and they clone the on different servers, so if the user open their site from Germany for example they connect on one of the servers of Germany.
If you want to speed up a little bit your site, then you can install WP Super Cache plugin.
Regarding your further issues; kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. Will set this ticket as solved from here.
Hello, This is Miguel again. I have a question related to oxygen theme.
as you have know we bought this theme couple of weeks ago.
and was wondering if there is a way to replace the logo.png format to svg.
thank you in advance.
-Miguel.
Hi Miguel,
Oxygen supports .svg logo, you just need to install SVG Support plugin first, and it will enable uploading svg files on your Wordpress media library.
Thank you for your help, now i have another question, im sorry to bother you/
I uninstall the theme to my domain name, and I want to install it again. but when i get to install the same content it fails
i dont why, i follow the steep by steep in the documentation, but still it does not help.
i install the theme via FTP. I try to install if directly from wordpress but it wont let me.
so i use FTP/ to install the theme. if there is any help it would be appreciate it.
Hi Gina,
Can you please check if your server meets the recommended PHP configuration limits as follows:
For more info visit this link Recommended PHP Configuration Limits.
If you need more info, please don't hesitate to reply here
Hi Miguel,
Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar.
P.S: You are using an old version of our theme (4.0) and the latest version for the moment is (4.1), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
If you are using Envato Market plugin to update your theme, just follow this little procedure http://drops.laborator.co/pLFH
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again
Hi Miguel,
I can see that you already have updated Oxygen to the latest version.
As for the logo, please add the code below to Custom CSS:
.logo.logo-image img {
width: 120px;
}
Hi Gina,
Big sites have much greater servers and they clone the on different servers, so if the user open their site from Germany for example they connect on one of the servers of Germany.
If you want to speed up a little bit your site, then you can install WP Super Cache plugin.
Regarding your further issues; kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. Will set this ticket as solved from here.