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  Public Ticket #894376
No products are loaded, latest update
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Comments

  •  4
    Martin started the conversation
    Hello Team,

    I have issues with the latest update of the Kalium theme.

    None of my woocommerce products are loaded when accessing the site.

    When my site is accessed from Safari or Chrome in both IOS or OSX, none of the products are loaded. On mobile the menu isn’t loaded either.

    BUT if I hit reload, then everything is loading.

    Could you please have a look. It did not behave like this before the update.

    I am using a child theme, but I get the same results when switching back to the main Kalium theme.

    Thanks

    Martin

  •   Martin replied privately
  •  1,558
    Laborator replied

    Hi Martin,

    Please give that user super admin privileges, we cannot even see the homepage.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   Martin replied privately
  •  1,558
    Laborator replied

    Hi Martin,

    I just checked your site in Safari, the first time I entered it and all the products showed, in the shop page and in the homepage too.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   Martin replied privately
  •   Martin replied privately
  •   Martin replied privately
  •   Martin replied privately
  •  1,558
    Laborator replied

    Hi Martin,

    Sorry for the late reply, we were trying to find out what was causing this, download this file http://drops.laborator.co/uOCb+ and move and replace it to assets/js folder.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   Martin replied privately
  • [deleted] replied

    Hi Martin,

    I've updated joinable file again and now its working properly. Thanks for letting us know, this issue is now fixed.

  •   Martin replied privately
  •   [deleted] replied privately
  •  4
    Martin replied

    Hello Arlind,

    It seems to be working now with the new file you uploaded http://drops.laborator.co/DXip

    Thank you for your support!

    Kind regards

    Martin

  • [deleted] replied

    Hi Martin,

    Great to hear that buddy. Cheers