Hi, there seems to be a problem with SVG logo support. After uploading the SVG logo, setting the Max Width and saving the sphere keeps turning and nothing happens. Even worse, the white screen of death shows up when visiting the website. I turned on WP-debug and found that there is a problem with the code in file laborator_filter.php on line 1138. After disabling the code, the website and admin-panel are accessible again. Someone else encountered the same problem and posted about it here: http://www.lunarforums.com/third-party-scripts-and-services/cannot-access-wordpress-media-library/?PHPSESSID=srldgcen54ua3dmt39ufutfhn1
Can you please send us your URL, WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
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I am really sorry but we don't have this issue, i just checked this again http://drops.laborator.co/13ZrZ and it worked, also we haven't heard any complain for this and it should work to you too.
Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Hi, there seems to be a problem with SVG logo support. After uploading the SVG logo, setting the Max Width and saving the sphere keeps turning and nothing happens. Even worse, the white screen of death shows up when visiting the website. I turned on WP-debug and found that there is a problem with the code in file laborator_filter.php on line 1138. After disabling the code, the website and admin-panel are accessible again. Someone else encountered the same problem and posted about it here: http://www.lunarforums.com/third-party-scripts-and-services/cannot-access-wordpress-media-library/?PHPSESSID=srldgcen54ua3dmt39ufutfhn1
Hope you can fix this.
Hi Len,
Can you please send us your URL, WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Len,
Hmm so you have installed SVG Support plugin on your site?
Hi Len,
You must install and activate the plugin if you want to use .svg images.
Yes, I'm aware of that, but since it didn't work I decided to remove the SVG support plugin.
Hi Len,
I am really sorry but we don't have this issue, i just checked this again http://drops.laborator.co/13ZrZ and it worked, also we haven't heard any complain for this and it should work to you too.
Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
Thank you for checking this out. I will have another look at it.
Greetings,
Len
Hi Len,
Glad to hear that :)