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  Public Ticket #892113
Logo replace doesn´t work
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Comments

  •  2
    Marco started the conversation

    Hi,

    I can“t change the standard Logo by Uploading or Replacing, the sticky Logo works fine, but the standard Logo not.
    I made all permissions, tried to replace the original LOgo in den Media Database...

  • [deleted] replied

    Hi Marco,

    We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved. Also please update your theme.

    If not, then can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   Marco replied privately
  • [deleted] replied

    Hi Marco,

    I think that you have problem with file permissions, because i also can't update your theme through Envato Toolkit Plugin and this error appeared when i tried:

    Beim Aktualisieren von Kalium ist ein Fehler aufgetreten: Das Update konnte nicht installiert werden, da wir einige Dateien nicht kopieren konnten. Dies liegt in der Regel an inkonsistenten Dateiberechtigungen.

    Please contact your hosting provider for this issue and i think that they know what is the problem.