My Visual Composer no longer works since the update to Wordpress 4.5.4 and version 4.0 of the Oxygen template. Visual Composer had been updated to 4.12.
When I open the Front-end editor, it starts the plugin, but the page doesn't look right and it doesn't let me edit what's there.
Ok, I added that to the custom CSS and I can now edit the pages, however, they still don't look right in the Frontend editor. For example, the homepage shows "Amethyst Triangular Pendant" at the top, and shows everything in a box, which isn't how the web page looks. I've attached some screen shots.
One more thing, I had another ticket regarding the "On Sale" ribbons weren't showing up on the product carousels after the upgrades, which you had me replace a file that fixed it. I don't know if that has anything to do with this or not, but it is the only other thing that changed other than the upgrades.
We will investigate this problem and check if this is a problem coming from our theme or from the Visual Composer plugin, i tested this on our live demo, and i don't have this problem.
If the problem is coming on our theme, you should see a fix on the next update, if the problem is on Visual Composer plugin itself, then i'm afraid that we will need to wait from them until they release a fix in one of their updates.
Some more info that may be of use. It looks like the Products Carousel may be what's causing the problem. If I edit a page without the Products Carousel, it seems to be fine. Problem is, pretty much all my pages have that at the bottom. Again, I'm not sure if it has anything to do with the change you had me do to fix the products carousel after the update or not.
I updated to the 4.1 version of the template and the Visual composer still has the same problems. I then copied the quick-view.php you sent, over the existing one in woocommerce/loop and it didn't make a difference. I see that the new template supports the new versions of Wordpress and Woocommerce, so I'm going to update those two now and see if it makes any difference. I'll let you know.
It looks like Wordpress and Woocommerce were already updated, so I'm out of ideas. Is it working when you try to edit a page in the frontend editor (one with a products carousel, such as the homepage)? It's still not displaying right for me.
I've applied another fix in the same file and it sorts out the problem, please have a look, it is working properly now and the quickview is opening properly.
Ok, much better and getting very close. Visual Composer seems to be working properly now, but the Quickview still doesn't work in the shop page. It works from the products carousel now, but not in the shop!
I have tried all the variants to fix this but it doesn't works, there is a conflict with VC plugin when editing in Front-end editor. You either have to choose whether you want this problem fixed only when editing with Front-editor or show quickview for your users.
You can always edit page structure in backend editor, thats the only way for now!
Ok, so can I just replace the quick-view.php and use the front end editor, then replace again with the other version to resolve the quick-view issue afterwards? That is an ok workaround for now.
Hi,
My Visual Composer no longer works since the update to Wordpress 4.5.4 and version 4.0 of the Oxygen template. Visual Composer had been updated to 4.12.
When I open the Front-end editor, it starts the plugin, but the page doesn't look right and it doesn't let me edit what's there.
Let me know if you need more information.
Thanks,
Ben
Hi Ben,
Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Ben,
You where using the latest version of VC 4.12 that was bundled on the latest theme update, i updated it for you on the version 4.12.1.
Can you please add the code below to Custom CSS
.footer-env {
position: relative;
z-index: -1 !important;
}
Ok, I added that to the custom CSS and I can now edit the pages, however, they still don't look right in the Frontend editor. For example, the homepage shows "Amethyst Triangular Pendant" at the top, and shows everything in a box, which isn't how the web page looks. I've attached some screen shots.
One more thing, I had another ticket regarding the "On Sale" ribbons weren't showing up on the product carousels after the upgrades, which you had me replace a file that fixed it. I don't know if that has anything to do with this or not, but it is the only other thing that changed other than the upgrades.
Thanks,
Ben
Hi Ben,
We will investigate this problem and check if this is a problem coming from our theme or from the Visual Composer plugin, i tested this on our live demo, and i don't have this problem.
If the problem is coming on our theme, you should see a fix on the next update, if the problem is on Visual Composer plugin itself, then i'm afraid that we will need to wait from them until they release a fix in one of their updates.
Ok, thanks. Please let me know what you find out.
Ben
Some more info that may be of use. It looks like the Products Carousel may be what's causing the problem. If I edit a page without the Products Carousel, it seems to be fine. Problem is, pretty much all my pages have that at the bottom. Again, I'm not sure if it has anything to do with the change you had me do to fix the products carousel after the update or not.
Thanks,
Ben
Hi Ben,
I have found the fix for this, here is what you need to do (before we release new update for the theme that will fix this issue):
Download this file and replace it in this directory (of the theme): /woocommerce/loop/
This will solve that issue.
Hi Arlind,
I updated to the 4.1 version of the template and the Visual composer still has the same problems. I then copied the quick-view.php you sent, over the existing one in woocommerce/loop and it didn't make a difference. I see that the new template supports the new versions of Wordpress and Woocommerce, so I'm going to update those two now and see if it makes any difference. I'll let you know.
Thanks,
Ben
Arlind,
It looks like Wordpress and Woocommerce were already updated, so I'm out of ideas. Is it working when you try to edit a page in the frontend editor (one with a products carousel, such as the homepage)? It's still not displaying right for me.
Thanks,
Ben
Also, now when you click on "Quickview" under a product, it no longer pulls up the quickview window.
Hi Ben,
I've applied another fix in the same file and it sorts out the problem, please have a look, it is working properly now and the quickview is opening properly.
Ok, much better and getting very close. Visual Composer seems to be working properly now, but the Quickview still doesn't work in the shop page. It works from the products carousel now, but not in the shop!
Thanks,
Ben
Hi Ben,
I have tried all the variants to fix this but it doesn't works, there is a conflict with VC plugin when editing in Front-end editor. You either have to choose whether you want this problem fixed only when editing with Front-editor or show quickview for your users.
You can always edit page structure in backend editor, thats the only way for now!
Ok, so can I just replace the quick-view.php and use the front end editor, then replace again with the other version to resolve the quick-view issue afterwards? That is an ok workaround for now.
Thanks for your help,
Ben
Hi Ben,
Yes you can do that if it works that way for you, I will try to fix this strange issue!
Thanks for your understanding have a great day.