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Support for Kalium 4 has moved to our new platform at support.laborator.co.
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Hi,
Sometimes the video of the slider is not looping as it is supposed to and gets stuck in the last frame,
Could you please help us fixing it?
Thanks and regards
www.staging-gsl-promotus.com
Hi Ximo,
Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have a possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Best regards,
Laborator Team
Hi Ximo,
Please make my user with super-admin privileges or give me the super-admin account cause I cannot do anything with these privileges.
Best regards,
Laborator Team
Hi Ximo,
I checked your site and tested it many times, the video looped always but at the end it will delay a bit because of the re-loading of video.
Best regards,
Laborator Team
Hi Ximo,
I switched the Loop Video to ON inside the slide settings, now it should be okay, can you confirm?
Best regards,
Laborator Team
Hi Ximo,
Sorry for the problems you may have occurred, we have been working on the support system and had some issues on it, now you can create a ticket.
Best regards,
Laborator Team