Okay
  Public Ticket #878076
Support Purchased
Closed

Comments

  •  1
    Distrikt started the conversation

    Hello, there are a few items I need support with on the Kalium theme. I will be concise as requested:


    - When I try to add a Visual Composer element to the Journal (/blog) page, it doesn't stay. It goes

    away after saving

    - I DON'T want to Organize my Media uploads into month-and-year-based folders, however when I uncheck

    this box in Settings>Media, it reverts to be checked upon saving changes. From my research, it appears to be a conflict with this theme?

    - My version of Layer Slider is supposedly 5.6.9, although there is apparently a 5.6.10 version

    available. Update fails. Is says, "The plugin is at the latest version" but still gives me a

    notification that it needs updated.

    - Why the Fatal errors at bottom of Portfolio pages? Example:
    http://superbasehq.com/portfolio/afteroom-chair/
    http://superbasehq.com/portfolio/cloud-inc/
    http://superbasehq.com/portfolio/album-covers/

    Fatal error: Can't use function return value in write context in

    /nfs/c02/h04/mnt/45773/domains/superbasehq.com/html/wp-content/themes/kalium/tpls/portfolio-single-

    prevnext.php on line 17


  • [deleted] replied

    Hi Distrikt,

    1. Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    2. This is not handled by our theme (at least we haven't included any code for that). Here is a video that I have recorded for you while testing this in our copy of theme:

    http://drops.laborator.co/1iKz5

    3. You need to deactivate the LayerSlider plugin, then go to Appearance > Install Plugins and update it, after that activate again and it will work.

    4. Download this file and replace it in this directory (of the theme): /tpls

    This should fix the issue in portfolio footer.

    Hopefully this will help you.

  •  1
    Distrikt replied

    Hi Arlind,

    Thanks for the reply and helpful information. Regarding sharing my WP credentials here, I see this is a "Public Ticket" and I have noticed several other Forum users sharing their FTP and WP login info and it is public?

  • [deleted] replied

    Hi Distrikt,

    When you reply to us with your sensitive informations just make sure to choose Private Reply option, this will leave the ticket public, but your next comment will be visible only for you and me.

  •   Distrikt replied privately
  • [deleted] replied

    Hi Distrikt,

    Its strange how that happens, it might be caused by a plugin, because I have Kalium theme activated and I can change this setting  and it remains, see this video:

    http://drops.laborator.co/11Cxt

    Please try deactivating all plugins and see if that works for you? If so then you need to activate plugins one by one till you come to conclusion which plugin is causing that.

  •   Distrikt replied privately
  • [deleted] replied

    Hi Distrikt,

    Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    Make sure to choose Private Reply when you send us sensitive information!

  •   Distrikt replied privately
  •   Distrikt replied privately
  • [deleted] replied

    Hi Distrikt,

    The problem in your host is that the settings couldn't be saved, even if you switch the theme, its a wordpress security layer that prevents data to be saved, you must search about this problem in WordPress forums, they should find a solution for you.

    I've manually disabled the media files organization by year and month however to fix this issue permanently you need to lookup for a solution in wordpress forum.

  •   Distrikt replied privately
  • [deleted] replied

    Hi Distrikt,

    The way I understood this was a WordPress error is because "nonce" fields were not being validated and that is the main reason your options are not saved, I wasn't able to find a solution about it!

    The code to enable Media attachment organizing by month and year is this:

    update_option( 'uploads_use_yearmonth_folders', true );

    To turn it off (which is actually now):

    update_option( 'uploads_use_yearmonth_folders', false );

    After you set this code in functions.php and reload the page, you have to remove it , it will execute one time.