Thank you for the reply! I hope you all enjoyed the holidays!
I'm sorry if I sounded impatience, I didn't read the message you guys had holidays and I had to present it this week to my client.
I've installed the new theme update and I guess this solved the problem!
Although there's now another problem that occurs with the thumbnails. It duplicates the main product image a several times so when clicking on a product picture to open it in a pop-up, you will see some duplicates in the thumbnail list (it has 4 images back-end but makes 10 of it front-end). I've attached a screenshot from a product to make myself more clear (it happens with every product).
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
I disabled all your plugins and the problem was not active anymore, then i enabled them one by one, i realized that the problem was coming from the YITH WooCommerce Wishlist Premium plugin.
If you still need this plugin then we can hide the plugin lightbox
You will see when clicking on a product image, that it will open in a pop-up but when clicking on the navigation buttons (previous/next), you will see it won't work. I also tried to dissable the plugins but couldn't seem to find the problem.
Could anyone take a look for me please? (see user/pass to login below)
I would really like to work it like it is now. All the best and have a nice weekend!
Correct, all is working like it should now! I've contacted the makers of the yith wishlist plugin to give me a working solution and they gave me like 4 hours ago.
C/P: "there are a couple of good reason why simply “Hiding popup with css” i’sn’t a good way to procced to solve the problem
First of all, many plugins may need to use prettyPhoto lightbox
Anyway, maybe I can fix the problem once for all: I updated two templates inside main theme folder
2— For this question it's better if you write a support ticket directly on the WooCommerce site, because this plugin functionality is not related to our theme.
1— Can you please replace this file and see if it works for you:
Download this file and replace it in this directory (of the theme): /assets/js
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
2— I'm sorry but we don't offer this level of customization, specially on the WooCommerce plugin. Maybe it's better if you write to WooCommerce and see what they say to you, maybe they offer any plugin who can unlock those special features on their plugin.
Regarding your further issues; kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.
Hello
When logging in at www.kollekt.be with user: Kollekt and pass: test
You will see at http://kollekt.be/winkel/leuk-voor-de-kids/slaapklets-voor-kleuters/ that the thumbnails are not showing properly. Although I've set up the single product page correctly in the theme options.
I've tried to disable some plugins but that didn't help, could you take a look for me please?
Thank you for the reply! I hope you all enjoyed the holidays!
I'm sorry if I sounded impatience, I didn't read the message you guys had holidays and I had to present it this week to my client.
I've installed the new theme update and I guess this solved the problem!
Although there's now another problem that occurs with the thumbnails. It duplicates the main product image a several times so when clicking on a product picture to open it in a pop-up, you will see some duplicates in the thumbnail list (it has 4 images back-end but makes 10 of it front-end).
I've attached a screenshot from a product to make myself more clear (it happens with every product).
Any idea why this is? Thanks for the help!
All the best
Daan
Hi Daan,
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
I disabled all your plugins and the problem was not active anymore, then i enabled them one by one, i realized that the problem was coming from the YITH WooCommerce Wishlist Premium plugin.
If you still need this plugin then we can hide the plugin lightbox
Can you please add the code below to Custom CSS:
div.pp_pic_holder { display: none !important; } div.pp_overlay { display: none !important; }it will be still there but users can't see it :)
Dear
thanks for the help! The problem has dissapeared now but a new one occured :)
http://kollekt.be/winkel/leuk-voor-de-kids/tattoos-animal-hands/
You will see when clicking on a product image, that it will open in a pop-up but when clicking on the navigation buttons (previous/next), you will see it won't work. I also tried to dissable the plugins but couldn't seem to find the problem.
Could anyone take a look for me please? (see user/pass to login below)
I would really like to work it like it is now. All the best and have a nice weekend!
Hi Daan,
I just tested it and it works just fine for me. You can see that on this video that i just made for you, can you please check this again
Hi Ylli
Correct, all is working like it should now! I've contacted the makers of the yith wishlist plugin to give me a working solution and they gave me like 4 hours ago.
C/P:
"there are a couple of good reason why simply “Hiding popup with css” i’sn’t a good way to procced to solve the problem
First of all, many plugins may need to use prettyPhoto lightbox
Anyway, maybe I can fix the problem once for all: I updated two templates inside main theme folder
/single-product/product-image.php
/single-product/product-thumbnails.php
As I removed prettyPhoto classes from these templates, it won’t open when you click over product image
In this way we don’t need to hide it, and we can leave it visible when required by wishlist
Hi Daan,
Yes that is a solution, but those 2 files that the author changed will be back to original files when you update Kalium theme.
Hi Daan,
1— Correct.
2— For this question it's better if you write a support ticket directly on the WooCommerce site, because this plugin functionality is not related to our theme.
Hi Daan,
1— Can you please replace this file and see if it works for you:
Download this file and replace it in this directory (of the theme): /assets/js
If you don't see the change immediately, please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.
2— I'm sorry but we don't offer this level of customization, specially on the WooCommerce plugin. Maybe it's better if you write to WooCommerce and see what they say to you, maybe they offer any plugin who can unlock those special features on their plugin.
Hi Daan,
Regarding your further issues; kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread.