Since updating to Wordpress 4.6 I am not able to use Visual Composer.
I am now unable to activate the edit box (ie pencil) on either the backend or front end editor.
I have tried disabling all plug-ins that didn't come bundled with the Kalium, but that didn't help. I really need to make some quite urgent changes to my pages so I hope you can let me know how to resolve.
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
I tried your earlier provided credentials but they are not working. Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
I don't see any problem on your site, you can see on this video that i can click them. Or there is another problem please? If yes, can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Ahh this is a nice explanation, now i'll know this for future users that have the same question too. I'm very glad that the issue is solved and sorry for the delay of the ticket :)
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
Hi there
Since updating to Wordpress 4.6 I am not able to use Visual Composer.
I am now unable to activate the edit box (ie pencil) on either the backend or front end editor.
I have tried disabling all plug-ins that didn't come bundled with the Kalium, but that didn't help. I really need to make some quite urgent changes to my pages so I hope you can let me know how to resolve.
I am using Visual Editor - Version 4.12
Kalium - Version 1.9.4
Many thanks
Sam
Hi Sam,
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
I tried your earlier provided credentials but they are not working. Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Sam,
I don't see any problem on your site, you can see on this video that i can click them. Or there is another problem please? If yes, can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Hi Sam,
Ahh this is a nice explanation, now i'll know this for future users that have the same question too. I'm very glad that the issue is solved and sorry for the delay of the ticket :)
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
A huge thank you from Laborator in advance!