I am trying to set up my new site but i am having some problems with the images and in addition when i select Show sidebar or Right or Left it shows it also in the homepage.
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
It seems that there is a conflict of WooCommerce files with our theme files.
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
Make sure to choose Private Reply when you send us sensitive information!
I have managed to sort this out for you, the sidebar is now shown in shop page and not in homepage. I saw that you were using custom CSS to hide sidebar, this is not recommended, it is better to do that via Theme Options > Shop Settings:
I've only replaced one file to fix the sidebar issue and reset the demo content, so the product images are properly shown, just they are in grey format. The files are present there, I've checked via WPide plugin to ensure they are there.
Yes, I've run clean demo content installer so that have caused this! The only way is to revert back a backup of database! Do you have the backup of db or products installed in another site?
I've imported all the products but the problem is that the images do not link with product (even that they are present there)
Can you please share your FTP credentials here, because I need to login to your site and clone everything from petway.com.cy to the zoofastcy.com then set up Oxygen theme from beginning.
Your information is safe here (private) in this thread
Make sure to choose Private Reply when you send us sensitive information!
Thanks for that, yes I will set everything up for you. Just one more detail, I need also FTP for zoofastcy.com domain, because I have to move the database there.
Make sure to choose Private Reply when you send us sensitive information!
Hello,
I am trying to set up my new site but i am having some problems with the images and in addition when i select Show sidebar or Right or Left it shows it also in the homepage.
What can i do ?
Thank you
Its been 3 days now when will i get support for this paid theme ?
Hi Georges,
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
It seems that there is a conflict of WooCommerce files with our theme files.
Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.
Make sure to choose Private Reply when you send us sensitive information!
Hi Georges,
I have managed to sort this out for you, the sidebar is now shown in shop page and not in homepage. I saw that you were using custom CSS to hide sidebar, this is not recommended, it is better to do that via Theme Options > Shop Settings:
(view large version)
Hopefully you will like it.
Hello i visited the site i only see your default theme where is my products images etc?
[EDIT]
Hello Arlind something is really going wrong here.
I just got a notification of a new wordpress installation and all my things are missing.
Where is my site ? ?
[EDIT]
I need help here the site was live where is everything and the 2589 products?
Hi Georges,
I've only replaced one file to fix the sidebar issue and reset the demo content, so the product images are properly shown, just they are in grey format. The files are present there, I've checked via WPide plugin to ensure they are there.
Hi Georges,
Yes, I've run clean demo content installer so that have caused this! The only way is to revert back a backup of database! Do you have the backup of db or products installed in another site?
Ok then great, I will import them from the site.
Do you want to import all orders?
Hi Georges,
I've imported all the products but the problem is that the images do not link with product (even that they are present there)
Can you please share your FTP credentials here, because I need to login to your site and clone everything from petway.com.cy to the zoofastcy.com then set up Oxygen theme from beginning.
Your information is safe here (private) in this thread
Make sure to choose Private Reply when you send us sensitive information!
Hi Georges,
Thanks for that, yes I will set everything up for you. Just one more detail, I need also FTP for zoofastcy.com domain, because I have to move the database there.
Make sure to choose Private Reply when you send us sensitive information!
Hi Georges,
I have managed to import all products (without demo content) and set up to work with your ZooFastCy.com site. Images are shown properly in shop page.
Hopefully you will like it.
Hi Georges,
The reason why there are shown only 3 products is because you have specified only 3 of them, see where:
(view large version)
So add your other featured products to that list if you want to show more.
Hi there,
1. The problem with favicon is fixed now, you just need to hard-refresh your site or wait until the browser cache does it's own effect.
2. That's really strange, which is your map page?
Best regards,
Laborator Team
Contact us
Hi Georges,
I've fixed Google map issue check it here:
http://www.zoofastcy.com/contact-us/
Hello the problem with the www.zoofastcy.com favicon still exists.
The issue is not resolved and i checked it from over 5 pc / macs / iphones / etc
George
Hi Georges,
Please change favicon in theme options as shown here:
(view large version)
I've logged in to your site and saw that the current fav icon is uploaded and uses petway logo!
Exactly that is what i am saying it uses "ANOTHER" logo and not the correct one.
WHy ??
Hi Georges,
The fav icon that is showing now is added in Theme Customizer, see this video:
http://drops.laborator.co/tqIZ
I have removed the petway icon from customizer.