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  Public Ticket #874932
Portfolio single images not showing after update
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  •  2
    Cor started the conversation

    Hi, 

    The portfolio single images don't show after updating to 1.9.4 

    I need a quick fix (css of whatever) until the new update. 

    Kind regards,

    Cor Wobma Binthout (the Netherlands)

  •  1,558
    Laborator replied

    Hi Cor,

    I checked your site and it seems that the images are showing now, are you still having these kind of issues or you managed to fix it?

    Best regards,
    Laborator Team


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  •  2
    Cor replied

    Hi Art,

    Thanks for the reply. I'm still having the problems and didn't manage to fix it.

    My portfolio page is : http://binthout.nl/opdrachten/  and seems to work proper. Thumbnails are visible.

    But the portfolio items don't show any of the images (before updating to 1.9.4 it worked properly). If you click on one of the thumbnails; for example: http://binthout.nl/signing-hout-landal/ the images on the right don't show and the index button and next/previous are disappeared.

    Thanks for the help! I'm really hoping for a update or problem solver.

    Kind regards, 

    Cor

  •  2
    CathStyles replied

    I can see the images on Cor's site, but I have the problem s/he described on mine: images and nav are absent from the individual pages eg: 

    http://203.98.95.10/~adnbuild/portfolio/143/

    ^^ built in the latest version of the theme

    Cor, what did you do to fix it?

  •  2
    Cor replied

    Hi CathStyles, 

    I solved the problem with the help from this ticket:

    https://laborator.ticksy.com/ticket/871296

    Download and upload the file worked for me!

  •  2
    CathStyles replied

    Hm, thank you, Cor! but I feel a little wary of doing that because I don't have the fatal error described there, and because my problem wasn't caused by the update – it's a fresh build in the latest version. Laborator people, can you please advise??

  •  1,558
    Laborator replied

    Hi CathStyles,

    You can follow the same instructions as described above because it was a bug of that version, it would be better if you still have issues after doing this quick-fix to open a new ticket for your issue separately.

    Best regards,
    Laborator Team


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  •  2
    CathStyles replied

    UPDATE: I'm sorted now :)

    ---

    Oh. Sorry. I thought it was better to keep the same issues in the same thread. (Now I don't know where to post this followup question.)

    Does that file go in the child theme or the parent? And... how come you don't just release a new version of the theme with the bug fixed?

    c

  •  1,558
    Laborator replied

    Hi CathStyles,

    You can try and update the theme now, we released a new update yesterday so this should fix it.

    The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

    To update our theme through Envato Market plugin just follow this easy procedure:

     

    (view large version)

    Important: After you update the theme please don't forget to go to Appearance > Install Pluginsto update all your premium plugins to the latest version that we support.

    If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance >Install Plugins, you now can update and then activate Layer Slider again.



    Best regards,
    Laborator Team


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