I recently updated to the latest Kalium version, and none of content shows up on the pages! The pages are blank with a 'Fatal error' message at the bottom. I have attached a screenshot of the error message.
Hi, i realise that you guys arent taking tickets. But i would like to know, since i logged this ticket 5 days ago, before the end of my support period, will this ticket get actioned????
Thanks in advance, and thanks for the continued good support
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
If not then don't forget to send us your WP credentials too on that ticket.
Hi
I recently updated to the latest Kalium version, and none of content shows up on the pages! The pages are blank with a 'Fatal error' message at the bottom. I have attached a screenshot of the error message.
It would be good to get this fixed ASAP
Thanks!
Tim
Hi, i realise that you guys arent taking tickets. But i would like to know, since i logged this ticket 5 days ago, before the end of my support period, will this ticket get actioned????
Thanks in advance, and thanks for the continued good support
cheers!
Hi Tim,
Download this file and replace it in this directory (of the theme): /tpls
This should fix your issue.
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
Thats not a problem! thanks a lot!
Hi Tim,
Great to hear that!
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
A huge thank you from Laborator in advance!
Hi Arlind,
We just updated a lot of plugins and all our images are now not showing at www.therim.co. See problem here.
Is it the same replacement file we need to use?
thank you and best,
Ascha
Hi Ascha,
Please open e new ticket with your problem.
We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
If not then don't forget to send us your WP credentials too on that ticket.