I made a mistake trying to modify the header url code and so my header has disappeared. I tried to paste the header.php code I had with the theme but my website is non accessible if I paste this code :(
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You had 19 Plugins to update and even the theme needs an update so I didn't update the theme because you may have some modifications.
You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.4), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Good morning,
I made a mistake trying to modify the header url code and so my header has disappeared.
I tried to paste the header.php code I had with the theme but my website is non accessible if I paste this code :(
Could you please help ?
Regards,
Pauline
Hi Pauline,
Can you please send us your WordPress + FTP username and password? We need to investigate your site and then get back to you if we have a possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Best regards,
Laborator Team
Hi Pauline,
You had 19 Plugins to update and even the theme needs an update so I didn't update the theme because you may have some modifications.
You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.4), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Best regards,
Laborator Team
Dear Art,
Sorry to bother you again but I don't find Appareance > Install Plugin. So I can't install Envato Toolkit
I have a french version and I have "Apparences" but nothing mentionning Plug In inside...
Hi Pauline,
You should've followed my instructions, the Install Plugins won't show unless you disable the LayerSlider as there is no plugin left to install.
Best regards,
Laborator Team
Yes but I don't know how to disable it !
I am a real beginner and it's not always easy to proceed in english, I m doing my best.
By the way is there a risk to update the theme as I don't have created a child theme ?
Thank you again for your help!
Dear Art, i think I succeed ! My header is back.
Thank you very much.
Last question about my product on the shop, why do they appear twice ?
Best regards !
Oh and as well, I can't access to my theme options since while. I can't click on different category : header, footer ....
Hi Pauline,
I managed to fix it by simply disabling the Instapress Gallery, I would not suggest you to install 3rd party plugins as they may break the theme.
Best regards,
Laborator Team