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  Public Ticket #869780
PNG product pictures are streched
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  • Mindaugas started the conversation

    Hi team,


    could you please tell me why my PNG pictures are being stretced? jpg pictures are fine, png not - I even made them smaller. Actually I noticed that some other products have that also. 


    All Best

    Mindaugas

  •  1,558
    Laborator replied

    Hi Mindaugas,

    The problem is that the PNG image in this product does not have spacing around it and it's cut to the image lines, that's why it looks stretched.

    Best regards,
    Laborator Team


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  • Mindaugas replied

    I am not sure if I understand the nature of this problem. Originally I have pictures which are way much bigger, and I usually resizing them. So what is product picture size parameter I should set?

    All Best

    Mindaugas

  •  1,558
    Laborator replied

    Hi Mindaugas,

    What I am saying is that your PNG photos are cut to their edges and do not have extra space around the items you have, that causes them to look like stretched but all you need to do is before uploading them, edit them and crop them beyond the edges which will add more spacing around them, I am trying to explain in the easiest way for you so you can understand what I mean.

    Best regards,
    Laborator Team


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