I just noticed since your latest update 2.9.4 that the product images on the individual product pages are blurry. Well sort of, the first image is nice and crisp, the rest of the images (if there is more than 1) are blurry. Strangely, when you hover over the image the zoomed image is perfectly clear. You can see this product as an example, but I've checked and it's the same for all products on the site.
Sorry for the late reply but we've been on vacation for a week and couldn't get back to you, we left an annotation all over the support site and in ThemeForest item pages.
I am having problems with the login, because of the Re-captcha, the code is not showing and I am getting this error:
I'm currently using this low end Windows laptop. The screen resolution is terrible...long story, don't judge me. :) Anyway, When I zoom the browser out a bit the images become clear. I think it has something to do with the resolution of my laptop. Sorry to bug you with this, I'll check on a retina macbook that my friend has, but I'm pretty sure you can consider this resolved.
I just noticed since your latest update 2.9.4 that the product images on the individual product pages are blurry. Well sort of, the first image is nice and crisp, the rest of the images (if there is more than 1) are blurry. Strangely, when you hover over the image the zoomed image is perfectly clear. You can see this product as an example, but I've checked and it's the same for all products on the site.
https://blueskylingerie.com/shop/women/accessories/matt-nat-jorja-lg-shoulder-bag/
Do I need to regenerate thumbnails perhaps?
Hi Zach,
Can you try and regenerate the images to see if that fixes the issue as we haven't had this issue reported until now.
Best regards,
Laborator Team
I tried that but it didn't work. I regenerated all thumbnails.
Hi Zach,
Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have a possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Best regards,
Laborator Team
I just pushed live to staging. Here's the staging site, feel free to do whatever you want with it.
Never heard back from you Art...Did you check out what the issue is? It's been a week since my last reply. Would be great to get a fix soon.
Hi Zach,
Sorry for the late reply but we've been on vacation for a week and couldn't get back to you, we left an annotation all over the support site and in ThemeForest item pages.
I am having problems with the login, because of the Re-captcha, the code is not showing and I am getting this error:
ERROR for site owner:
Invalid domain for site key
Best regards,
Laborator Team
My apologies. The re-captcha plugin has been removed on the staging.
Cheers.
Hi Zach,
Are you still having this issue because I just checked your site and it looks fine to me now, they're not showing blurry.
Best regards,
Laborator Team
I'm currently using this low end Windows laptop. The screen resolution is terrible...long story, don't judge me. :) Anyway, When I zoom the browser out a bit the images become clear. I think it has something to do with the resolution of my laptop. Sorry to bug you with this, I'll check on a retina macbook that my friend has, but I'm pretty sure you can consider this resolved.
Cheers,
Zach
Hi Zach,
We hope that you finally manage to find a fix for this issue, don't worry :)
Best regards,
Laborator Team