You are using an old version of our theme (2.9.3) and the latest version for the moment is (2.9.4), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
I uploaded the envato market plugin in the diretory and also followed the instructions to update the theme in the envato but it actually didn't follow the steps showed in the video. Would you be able to see if there was any step that I didn't follow and what could be missing?
Please note that you need oAuth key on this plugin and not API key, but the plugin itself has the guide inside so i'm sure that you will manage to update your theme through this plugin :)
I followed the photo you sent and apparently it updated (I attached the screen shots for me before and after), but I am still not sure if it is okay, because the Contact form is still like before.
Hi, the contact form isn't looking how the demo was, with the email information on the left of the contact box.
How can I do to fix it?
Thanks!
Hi Luciana,
You are using an old version of our theme (2.9.3) and the latest version for the moment is (2.9.4), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Hi Ylli,
I uploaded the envato market plugin in the diretory and also followed the instructions to update the theme in the envato but it actually didn't follow the steps showed in the video. Would you be able to see if there was any step that I didn't follow and what could be missing?
Thanks
Hi Luciana,
The video was for the Envato Toolkit plugin, the old plugin that we used, before Envato introduced Envato Market plugin.
Just follow this little tutorial for the Envato Market plugin.
(view on new page)
Please note that you need oAuth key on this plugin and not API key, but the plugin itself has the guide inside so i'm sure that you will manage to update your theme through this plugin :)
Hi Ylli,
I followed the photo you sent and apparently it updated (I attached the screen shots for me before and after), but I am still not sure if it is okay, because the Contact form is still like before.
Any suggestions?
Thanks
Hi Luciana,
I can see that you are using latest version of Aurum 2.9.4 now :)
Thank you Ylli, but the Contact Us page is still looking as before, with the email in the bottom. Do you know why this might be happening?
Thanks
Hi Luciana,
Paste this code in Custom CSS to fix that issue:
.contact-page .contact-information { clear: none; }Best regards,
Laborator Team
Hi Art, I used the Custom CSS but the page still looks the same.
Hi Luciana,
Use this one instead:
.contact-page .contact-information { clear: none !important; }I forgot to add the !important rule, it should work now.
Best regards,
Laborator Team