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  Public Ticket #854475
Still getting error on install
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Comments

  • Sachin started the conversation

    Folks, its a month I been trying to install this theme now. I moved to a new godaddy shared hosting and still having trouble getting this theme installed. My PHP configuration below only shows bad for max_execution time on the new hosting provider. Is that a concern ? How can i have this installed ? This is getting me frustrated.



    Directive                             Priority     Least Suggested Value      Current Value
    memory_limit                      High                64M                                 256M
    max_execution_time            Medium        180                                     120
    max_input_time                  Medium           60                                     60

    Best, Sachin

  •  1,558
    Laborator replied

    Hi Sachin,

    We are sorry for the issues you may have had with the theme installation, the 180 value is the required value on the worst case as it more time to install, if everything goes fine then it should work with 120 also, you can try installing it and if you still have problems don't hesitate to write us and we will be here to help you :)

    Best regards,
    Laborator Team


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  • Sachin replied

    Hi,

      Thanks for your quick response. Can you recommend other providers on whom this install will work without issues ? 

    Best,

    Sachin

  • Sachin replied

    Also I tried installing this theme on a new WordPress least 10 times and it fails all the time. Using the Laborator  "Demo install method" and the Wordpress importer method. I am trying to have the Jewellery theme installed, if that helps.

    --Sachin

  •  1,558
    Laborator replied

    Hi Sachin,

    Can you please send us your FTP and WordPress username and password? We need to investigate your site and then get back to you if we have a possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!


    Best regards,
    Laborator Team


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