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  Public Ticket #847268
contact Form
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Comments

  •  1
    Alexander started the conversation

    Hi,

    I've two questions regarding the Contact Form:

    1. 

    please have a look at http://www.team-vision.at/content/?page_id=2288 and try to fill in Name etc. - it works fine
    then please go to http://www.team-vision.at/content/?page_id=4603#1469374522323-bca43751-d958 and fill in Name and eMail - you'll see, the cursor is not at the right position in this two fields.

    2.

    generally - when I submit a message with the contact form - it works, but the form seems to be frozen after sending. I think, If I klick the "Success Message" it should return to the "empty" state before - what do you think?


    thanks for helping and kind regards
    Alex

  •  1,558
    Laborator replied

    Hi Alexander,

    1. Can you post a screenshot of the problem as to me it is showing the same in both pages.

    2. After clicking the send button it will load the loader and switch to a "Thank you message..."

    Best regards,
    Laborator Team


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  •  1
    Alexander replied

    Hi Art -

    1. I attached a screenshot - tested with microsoft edge browser (I also tried chrome and firefox with same results

    the red arrow indicates the position of the cursor in the name-field  - BUT - I'ts weird - cannot reproduce this phenomen consequently, sometimes its like this, sometimes not - ?!?
    (added a second screenshot right now, with firefox from the WP developers environment )


    2. yes - it switches to my customized "thank you"-message.
    This message comes in form of a button (in place of the "send" button) and the input fields are still holding their data (name, eMail, message) - I cannot edit these input fields, they seem to be "frozen"

    only reloading the page, deletes all data from the input fields and makes them editable again

    not a big problem for me - just asking if it wouldn't be an idea to use the "thank-you" message as a button (because it looks like the send button before), which clears the contact form to make it usable again :)


    kind regards
    Alex

  •  1
    Alexander replied

    Hi Art,


    now I can reproduce the bug:

    - going to "menu / über uns / Antworten" - and then opening the last akkordion section, the bug appears.

    - but: when I reload the page in this situation, it will work fine

    (tested on chrome and edge)

    kind regrds
    Alex

  •  1,558
    Laborator replied

    Hi Alex,

    1 — Try adding the CSS below to fix this issue:

    .contact-form input, .contact-form textarea {
        padding-left: 60px !important;
    }
    

    2 — That's not a bug, it's how the contact form works as you can only submit the form once so if would let the form to be submitted many times it could be used for spamming also, once the message is sent you will have to refresh the page to get it working again.

    Best regards,
    Laborator Team


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  •  1
    Alexander replied

    Hi Art - thanks, that works fine :)

    2. I know it's not a bug, it's okay like this
    just asked, because the success-message has the same look&feel like the send-button - so it invited me to click it, and nothing happened ...

    thanks for helping & kind regards
    Alex

  •  1,558
    Laborator replied

    You're welcome Alex :)

    Best regards,
    Laborator Team


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