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  Public Ticket #839826
plugin installation error
Closed

Comments

  • meeta started the conversation

    iam facing problems with installing layerslider, revolution slider and visual composer plugins. Could you please asist ? 

  • [deleted] replied

    Hi karthik,

    Can you please send us your WordPress URL,username and password also your FTP? We need to investigate your site and then get back to you if we have possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   meeta replied privately
  • [deleted] replied

    Hi Karthick,

    When i enter on your url that you provided to us i see this message


    (view on new page)

    and i can't see your Wordpress login area, can you please fix this first

  • meeta replied

    Hi,

    I have resolved the issue. 

    Im still not able to install the Revolution slider and Visual composer 


    Regards

    KArthik

  • meeta replied

    Hi, Thank you for the help. Could you tell me how i can add widgets . for instance i need a header widget in my front page. How could i do that ?

  • [deleted] replied

    Hi Karthik,

    1— I see that now you have changed the theme URL


    (view large version)

    I can go to http://meetajain.com/wp-admin and enter the earlier credentials that you have send to us but they are not working.

    To update our premium plugins just make sure that you are using latest version of Kalium (currently 1.9.3) and then go to Appearance > Install Plugins and from there you can can install or update them :)

    2— You can add widgets only on Top Menu type.


    (view large version)