1. The VC Masonry Portfolio with the Portfolio Items works fine on my start page, but when I use it on any other page, post or custom post, nothing will show up. Is there a reason for that? How can I fix this?
2. Clicking on the titles of the portfolio items leads to the portfolio item page, but clicking on the box including the post thumbnail leads to [siteurl]/undefined. Is there a way to change this link to be the one to the portfolio item page as well?
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Thanks for your help, updating the theme solved the first problem, but clicking on the project boxes still leads to the undefined url. Do you have any other idea to solve this?
Can you provide us your FTP credentials as I am stuck trying to update your theme, also the theme and WooCommerce wasn't updated to the latest version, you were using 1.9.1
Hey there. We found out that our server we got for the project from our university is very small and therefore almost full. Maybe that causes all of these issues? We'r going to upgrade to a bigger server today. Are you finished working on the site. We were just holding a presentation involving the site, when it broke down. We would like to continue in the next hour.
I was trying for an hour to update the theme via FTP but I was having a big trouble with it, we looked at it with the developer and he said that the server is really poor but I kept on trying without luck, let us know if you have the same problem and you cant update the theme even when upgrading to the new server.
I'm sorry for all the time you spent on this! I only got the server for the project and never checked how big it was, since I never had problems with server space in any of my projects... I guess this wil solve all of the problems.
Hey there,
I have two problems using Kalium Theme:
1. The VC Masonry Portfolio with the Portfolio Items works fine on my start page, but when I use it on any other page, post or custom post, nothing will show up. Is there a reason for that? How can I fix this?
2. Clicking on the titles of the portfolio items leads to the portfolio item page, but clicking on the box including the post thumbnail leads to [siteurl]/undefined. Is there a way to change this link to be the one to the portfolio item page as well?
Thanks in advance.
Hi there,
This seems really strange, can you post your site URL so we can check these issues live.
Best regards,
Laborator Team
The url of the site is http://new.hawk-service-design.de/ This is where the portfolio items show op but clicking on the box leads to an undefined url. On http://new.hawk-service-design.de/portfolio/test-projektseite/ I used the same VC element (Masonry Portfolio) and added some portfolio items that showed up on the frontpage but on this page they dont.
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Best regards,
Laborator Team
Thanks for your help, updating the theme solved the first problem, but clicking on the project boxes still leads to the undefined url. Do you have any other idea to solve this?
Hi again,
Can you send us your login credentials in a private reply so we can login and see what we can do.
Best regards,
Laborator Team
Hi there,
Can you provide us your FTP credentials as I am stuck trying to update your theme, also the theme and WooCommerce wasn't updated to the latest version, you were using 1.9.1
Best regards,
Laborator Team
Hey there. We found out that our server we got for the project from our university is very small and therefore almost full. Maybe that causes all of these issues? We'r going to upgrade to a bigger server today. Are you finished working on the site. We were just holding a presentation involving the site, when it broke down. We would like to continue in the next hour.
I was trying for an hour to update the theme via FTP but I was having a big trouble with it, we looked at it with the developer and he said that the server is really poor but I kept on trying without luck, let us know if you have the same problem and you cant update the theme even when upgrading to the new server.
Best regards,
Laborator Team
I'm sorry for all the time you spent on this! I only got the server for the project and never checked how big it was, since I never had problems with server space in any of my projects... I guess this wil solve all of the problems.