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  Public Ticket #832928
Faulty Setup
Closed

Comments

  • nicolas started the conversation

    Hello, 
    I bought aurum theme and I would like to use the Jewel store dummy content.
    I try to upload the xml and I added the custom import content but nothing seems to work right. 

    Some of the dummy content were not able to be downloaded etc, the hover-zoom does not work, when I click on the product images they open in a new tab, the footer has 3 columns in different heights etc.. What is wrong?!


    Can you please help? 

    Thank you
    - Nicolas

  • [deleted] replied

    Hi Nicolas,

    It might be a reason of server, however I need to try importing the demo content. 

    Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   nicolas replied privately
  • [deleted] replied

    Hi Nicolas,

    I've managed to install jewelry demo, everything is up and running now.

    Enjoy using our theme.

  • nicolas replied

    Hi Arlind, 

    Thank you for the response. 

    At first, the footer has some issues, i do not understand why the columns have different padding. 
    Also, if you visit a product, you will notice, that there is no on hover zoom function at the images etc. 

    One last thing, did you change the wp admin password? 

  • [deleted] replied

    Hi Nicolas,

    I have fixed the issue with padding in Footer, it was some inappropriate custom CSS so I have removed it.

    Also the image zoom plugin now works properly.


  • nicolas replied

    Hi Arlind, 

    Thank you for your help so far. What was the issue? 
    Can you please let me know? I would like to know what was wrong. 

    One more thing, I cannot login to the WP-Admin now. Did you change the password? 

  • [deleted] replied

    Hi Nicolas,

    I have set the password you previously set. I don't know what happened, so I've just re-set that password again, tried to login and worked for me.

    You should be able to login again in your site with the password you have sent to me.

  •   [deleted] replied privately