After the last update my website is screwed up on mobile phones. On the Home Page the products carousal shows the featured image for every product. If you go to mens or women it shows the same product repeated. Even on a computer there is a problem with repeated products. My website is live. I am losing views and customers because of this. Also having problems with the Layer Slider. Had to change to the Revolution slider, which I don't like as much. This update is killing me!
and choose size of the logo for large devices and mobile phones.
Your problem will be solved :)
2— Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
3— We offer Layer Slider for free on our theme, if you want to use Revolution Slider you need to buy this plugin separately.
I'm sorry but your credentials are not working, can you please send us the correct ones and please test them if they are working or not before sending to us :)
We don't have this issue on our theme, and it should work to you too. I just disabled all the third-party plugins (plugins that don't come with our theme) one by one, and can you please see now it this problem is solved.
And if the problem is still active can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
As for the Layer Slider plugin, i can see that you are using the latest version, what is the problem with the plugin please?
P.S: As we have wrote on our changelog on the latest theme update, we recommends to not update WooCommerce version newer than 2.6.2 before we release compatible version of latest WooCommerce update.
If you have updated, don't worry for that notification. We have begin working to change the files that are outdated and apply the changes that are made on the WC 2.6.3, we don't have any exact time when the update should come but when the update it's ready you will receive an email if you have enabled "Get notified by email if this item is updated" from your Downloads tab, then you can update your theme through Envato Market or Envato Toolkit plugin.
Yes. The problem is still there. If you look at the site on a mobile phone the home page shows the same image over and over again for each product in the products carousal. It shows the featured image (attached screenshot). Sometimes it even does this on a computer. If you hit the mens button from the home page it shows the same item over and over again ( a Black Lives Hella Matter tee shown in attached screenshot). If you refresh the page, it sometimes goes away, but customers do not know this. It's been like this for a week now, since I did the theme update. I have not had one sale in the last week. Forget about the layer slider for now. That is the least of my problems with this website right now.
After the last update my website is screwed up on mobile phones. On the Home Page the products carousal shows the featured image for every product. If you go to mens or women it shows the same product repeated. Even on a computer there is a problem with repeated products. My website is live. I am losing views and customers because of this. Also having problems with the Layer Slider. Had to change to the Revolution slider, which I don't like as much. This update is killing me!
Hi Teresa,
1— That is happening because your logo is very big, please edit this option
(view large version)
and choose size of the logo for large devices and mobile phones.
Your problem will be solved :)
2— Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
3— We offer Layer Slider for free on our theme, if you want to use Revolution Slider you need to buy this plugin separately.
And when you click on Women's it shows nothing. Every single product shows no image. This needs to be fixed ASAP. This website is live. Please help!!!
Hi Teresa,
Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Teresa,
We need your Wordpress username and password to get in :)
Hi Teresa,
I'm sorry but your credentials are not working, can you please send us the correct ones and please test them if they are working or not before sending to us :)
Hi Teresa,
I'm really sorry but i can't enter with your credentials, you can see that here http://drops.laborator.co/14GJT
Hi Teresa,
We don't have this issue on our theme, and it should work to you too. I just disabled all the third-party plugins (plugins that don't come with our theme) one by one, and can you please see now it this problem is solved.
And if the problem is still active can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
As for the Layer Slider plugin, i can see that you are using the latest version, what is the problem with the plugin please?
P.S: As we have wrote on our changelog on the latest theme update, we recommends to not update WooCommerce version newer than 2.6.2 before we release compatible version of latest WooCommerce update.
If you have updated, don't worry for that notification. We have begin working to change the files that are outdated and apply the changes that are made on the WC 2.6.3, we don't have any exact time when the update should come but when the update it's ready you will receive an email if you have enabled "Get notified by email if this item is updated" from your Downloads tab, then you can update your theme through Envato Market or Envato Toolkit plugin.
Yli
Yes. The problem is still there. If you look at the site on a mobile phone the home page shows the same image over and over again for each product in the products carousal. It shows the featured image (attached screenshot). Sometimes it even does this on a computer. If you hit the mens button from the home page it shows the same item over and over again ( a Black Lives Hella Matter tee shown in attached screenshot). If you refresh the page, it sometimes goes away, but customers do not know this. It's been like this for a week now, since I did the theme update. I have not had one sale in the last week. Forget about the layer slider for now. That is the least of my problems with this website right now.
Best,
Teresa
And if you click on women, it shows this image over and over again.
[EDIT] You have to look at the site on a mobile phone to see the problem basically.
Hi Teresa,
We have found the fix for the repeated product titles and images in the shop page, so here is how you can fix this (before the update is released):
Download this file and replace it in this directory (of the theme): /wp-content/themes/aurum/inc/lib/laborator/
That's all.
May seem like a stupid question, but how do i find the theme directory? Thanks.
Never mind. I used FileZilla. Mobile site seems to be working now. Thanks!