Hi! when I click on the photo-item of my portfolio page, a blank page appears, although I have a short text description for it (http://screencast.com/t/c8GGvATdN). I tried putting images in the description box, but it doesn't change anything.
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Hi!
when I click on the photo-item of my portfolio page, a blank page appears, although I have a short text description for it (http://screencast.com/t/c8GGvATdN). I tried putting images in the description box, but it doesn't change anything.
Hi Dominique,
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Great, thanx, I'll check that in the next few days!
Hi Dominique,
Glad to hear that :)
Hi,
Still nothing within my portfolio item : http://watchoutdesign.com/portfolio/carte-pascal-anctil/
item description : http://screencast.com/t/5hdV39RCoD
Hi Dominique,
Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Dominique,
I'm afraid that your provided credentials are not working. Can you please check them and send us the correct ones?
Hi Dominique,
Hmm this is a very strange issue, can you please send us your FTP credentials too please and we will take a deeper look on this problem.
Please make sure to choose Private Reply when you send us sensitive informations!
Hi Dominique,
I have managed to fix your issue.
Can you please check and confirm if its all fine by now?
Hi,
it seems ok for the link given below (http://watchoutdesign.com/portfolio/carte-pascal-anctil/), but I still have a blank page when I click on other items: http://screencast.com/t/iiiHtOXv3 = http://watchoutdesign.com/portfolio/carte-pascale-goyer/
Also, shouldn't there be a kind of featured image on the detail page of the portfolio item? http://screencast.com/t/l0F3holfAb
Where can I edit the layout of the page?
Thank you!
Hi Dominique,
1. The reason why the gallery is empty, is because you haven't applied any photography on it:
(view large version)
I've added a sample photo just to show you how to apply it next time with other items:
http://drops.laborator.co/15Mdf
Image is just an option, you can add videos, image comparison and galleries.
2. Featured image is applied only on some portfolio item types, in Columned type only I think.
Thank you
I explored all the options... this is the result : http://watchoutdesign.com/portfolio/carte-pascal-anctil/
Hi Dominique,
The porfolio item link you've send seems to be working fine, I can see your gallery items appearing in the right side:
(view large version)
Am I missing something here, or I do not understand the root of the issue here?