Okay
  Public Ticket #829380
mobile site links and plugins not working
Closed

Comments

  • Trudi started the conversation

    Hi there, love your theme. 

    I've noticed that on my individual post pages, when using on a mobile device, none of my links work for any theme specific items (selecting category, social links etc) or plug ins (no ability to subscribe). 

    Any ideas?

    Thanks, 

    Trudi

     

  • [deleted] replied

    Hi Trudi,

    Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   Trudi replied privately
  • [deleted] replied

    Hi Trudi,

    I'm not seeing any problem on your site, can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.

  • Trudi replied

    Hi there, 

    Thanks for looking in to this. 

    I will try and be more specific: The problem my site is having is that on any mobile device, all plug ins, such as Facebook like, ad links etc, are completely unresponsive. So for example, on a mobile device when I am reading a blog post, I cannot click the "Facebook Like" button. Do you have any ideas as to why this might be? 

    Kind Regards, 

    Trudi

  • [deleted] replied

    Hi Trudi,

    We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.

    If the problem is still active then we will take a deep look.