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  Public Ticket #829300
PRODUCTS - 500 error
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  • Sofia started the conversation

    Good morning,

    We have the next issue since a few days. We work with Kalium Shop and woocommerce. When we clic at “products” – “products” it shows the 500 error and we cannot acces to the list of products. We have talked with our Hosting provider and the hosting shows the next logerror about Kalium theme:

    Wed Jul 13 11:10:58 2016 PHP Fatal error: Call to undefined function get_field() in /var/www/vhosts/26/189398/webspace/siteapps/WordPress-189211/htdocs/wp-content/themes/kalium/inc/laborator_filters.php on line 294

    We hope your answer.

    Thanks!

  • [deleted] replied

    Hi Sofia,

    Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   Sofia replied privately
  •   Sofia replied privately
  • Sofia replied

    Good morning Ylli, 

    I have now more time than yesterday and I have check again the second issue about URLs and the affair is: before when I wanted to put a link in a text of the website in any language, I had done that  from the text editor of the page with the symbol link, I had written a word of the page I wanted to link and it didn't matter if it appeared in another language, it worked properly. Now I have to write one by one each link in each page/product to the corresponding language. This second issue coincides in date with the problem of error 500 that points to Kalium theme.

    This second issue worries us much less than the first one.

    We hope your comments.

    Thank you very much!


  • [deleted] replied

    I can see that theme required plugins where not activated or was using an old version so the option to update appeared, anyway i activated and updated them all, and now your problem should be fixed.

  • Sofia replied

    It works perfect! Thanks for the quickly solution!

    Best regards

  • [deleted] replied

    Hi Sofia,

    Glad to hear that :)