I'm working with your Kalium theme and it's great. There is only a little mistake... Sometimes the pictures aren't showing in the portfolio categories. I don't know when it happens.. Especially opening the site with a smartphone. Sometimes it happens after refreshing a subsite.
You are using an old version of our theme (1.8.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
thanks for your answer. I updated theme and plugins to the latest version, but the mistake with the missing pictures is still there. Everithing looks ok when i open the website (portfolio sites) with a browser on my computer. But there is only a grey placeholder when I open it on my smartphone. Maybe you can have a look.
I just opened your site and images appeared and very fast also, if you are using any caching plugin please disable them, also safari keep too much cache and maybe the changes didn't happened instantly on you mobile phone browser.
I deleted the cache on my smartphone and I am not using any caching plugin. The "Norwegen" part looks great on my mobile phone too, but for example 2 pictures in "Afrika" are grey, the same with all pictures in "Grönland". Some pictures in "Island" and "Schweiz" are also missing.
Hmm http://rottmar.com/afrika that is happening to me too. Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
I am glad that you have managed to solve this issue.
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
Hi there,
I'm working with your Kalium theme and it's great.
There is only a little mistake... Sometimes the pictures aren't showing in the portfolio categories. I don't know when it happens.. Especially opening the site with a smartphone. Sometimes it happens after refreshing a subsite.
I hope you understand it. You can find a screenshot attached (for example: http://rottmar.com/norwegen/#lofoten )
Thanks in advance.
Kind regards,
Kerstin
Hi Kerstin,
You are using an old version of our theme (1.8.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Hi Ylli,
thanks for your answer.
I updated theme and plugins to the latest version, but the mistake with the missing pictures is still there.
Everithing looks ok when i open the website (portfolio sites) with a browser on my computer. But there is only a grey placeholder when I open it on my smartphone.
Maybe you can have a look.
Kind regards,
Kerstin
Hi Kerstin,
I just opened your site and images appeared and very fast also, if you are using any caching plugin please disable them, also safari keep too much cache and maybe the changes didn't happened instantly on you mobile phone browser.
On this video that i made for you you can see how your site load http://drops.laborator.co/Aybz
Hi Ylli,
thanks for checking.
I deleted the cache on my smartphone and I am not using any caching plugin. The "Norwegen" part looks great on my mobile phone too, but for example 2 pictures in "Afrika" are grey, the same with all pictures in "Grönland". Some pictures in "Island" and "Schweiz" are also missing.
Kind regards,
Kerstin
Hi Kerstin,
Hmm http://rottmar.com/afrika that is happening to me too. Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.
Make sure to choose Private Reply when you send us sensitive informations!
Hi Kerstin,
The reason why images fail to load is because file names contain special characters, for example this one:
And Safari fails to load those images.
To fix this issue you should install this plugin:
https://wordpress.org/plugins/clean-media-library-file-names/
It will clean image file names so they will be shown on mobile devices as well.
Hi there,
I renamed the affected pictures.
Now everythink looks fine in safari too.
Thanks for your help.
Kind regards,
Kerstin
Hi Kerstin,
I am glad that you have managed to solve this issue.
If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
A huge thank you from Laborator in advance!