Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #825080
Translations
Closed

Comments

  • Javier started the conversation
    July 8, 2016 at 11:39pm

    Hi,

    I installed the Oxygen theme and I found several text on English (At the first moment I will have the site on Spanish, and in a few weeks I will translate it to English with WPML). 

    I tried to find with Loco translate some sentence on English to translate but I can`t I find it. 

    For example in the product page:

    1. Product Categories (tittle on a box in the left)
    2. Products (tittle on a box in the left)
    3. Search products (tittle on a box in the left)
    4. Featured products (tittle on a box below the main description)
    5. Random products (tittle on a box below the main description)
    6. Low Price (tittle on a box below the main description)

    And some more...

    Thanks for your help,

    Javier

  • [deleted] replied
    July 11, 2016 at 4:02pm

    Hi Javier,

    WooCommerce will translate itself automatically based on the language that you choose on the Wordpress settings.

    Then to translate or rename theme strings, you can do this via Loco Translate plugin. If you don't have it, please install and activate the plugin in your WordPress site.

    1. Then go to Loco Translate > Manage Translations
    2. Click "New Language" for the current active theme (if you didn't created it yet, otherwise ignore this step). On the new language page, choose these options – Screenshot
    3. After that you will be redirected to the editing screen for theme translations. Before you continue with your translations make sure the current language of your site is selected – Screenshot
    4. Follow these instructions to learn how to translate strings – Screenshot
    5. The changes will be applied immediately – Screenshot

    Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder or global directory of theme translations: wp-content/languages/themes/ (based on your choice). If you have saved your translations inside theme folder, always save a backup of *languages/* folder (inside the theme) when there is new theme update. After you update the theme (languages folder will be replaced with an empty folder), just move the backup files you previously saved to the same languages directory and your changes will still be applied.

  • Javier replied
    July 15, 2016 at 2:09am

    Hi Ylli,

    Thanks for your answer but It doesn't work.

    As I told you in the question I have installed Loco Translate, but I can's find the words that I need to translate in the Spanish .po archive. 

    You can see in this link:

    http://fundaciondelchile.com/tienda-2/chiles-frescos/jalape/

    I want to translate all the words on English (products, search,...) and these words don't appear in the .po archive that I told you in my previous email.

  • [deleted] replied
    July 15, 2016 at 11:58pm

    Hi Javier,

    Can you please send us your WordPress username and password? We need to investigate your site and then get back to you if we have possible solution.

    Make sure to choose Private Reply when you send us sensitive informations!

  •   Javier replied privately
  • [deleted] replied
    July 19, 2016 at 11:22am

    Hi Javier,

    I tried multiple times to login on your wp-admin area, but this message is appearing.


    (view large version)


    I can open your website but i can't open your WordPress area, can you please check this problem?

  • Javier replied
    July 27, 2016 at 4:47pm

    Hi Ylli,

    I have the email with your answer in the spam folder. Sorry for answer so late. 

    Please, could you please check it again? I tried several times with differents computers and It works.

    Thanks,
    Javier

  • [deleted] replied
    July 28, 2016 at 11:32am

    Hi Javier,

    I'm really sorry but i can't still manage to open your wp-admin page, you can see this on the video that i recorded for you http://drops.laborator.co/11aD8

    P.S: We have released Oxygen 4.0 yesterday, please update your theme first and then the premium plugins too.

    The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

    Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

  • Javier replied
    July 30, 2016 at 2:22am

    Hi Ylli,

    The url for the admin is:

    http://fundaciondelchile.com/wp-admin/

    Maybe this is the problem.

    Thanks for your help and suport,

    Javier

  • [deleted] replied
    August 1, 2016 at 11:40am

    Hi Javier,

    I'm really sorry but the same problem is happening again :(

    Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved. Or please contact your hosting provider, maybe they know why this issue is happening.

  •   Javier replied privately
  • [deleted] replied
    August 2, 2016 at 12:26pm

    Hi Javier,

    I'm sorry but I can't do that, maybe your hosting provider can enable that for all countries and we will proceed with your ticket.

  • Javier replied
    August 3, 2016 at 11:05pm

    Hi Ylli,

    The hosting provider is asking me about your country, the country of your internet provider or basically the country of your IP

    Thanks
    Javier

  •   [deleted] replied privately
  • Javier replied
    August 4, 2016 at 11:24pm

    Hi Ylli,

    I'm sorry, but you can check it on webempresa.com 

    I attached one screenshot, and this is the translation of the text:

    By default, our servers are not allowed to access the web management WordPress or Joomla (ie , access / wp -admin or / administrator ) from non-Spanish speaking countries . Nor it is allowed to access FTP or authenticated by SMTP ( send mail ) from these countries.

We apply these measures for security reasons : closed entrances to prevent these be targeted brute force produced mainly from non-Hispanic countries (Russia , China , Ukraine , Iran, etc. ) .

In this control panel you can select from which countries want it to be accessible administration of your website. You can also choose whether to enable or disable the FTP and SMTP access authentication from non-Spanish speaking countries .

You may need to make changes in the configuration of access if you are traveling or if you need to access these services to anyone living in a non-Spanish speaking country .

    I'm asking to my provider to open your access. I will writte you when I have answer from them.


    Best,

    Javier

  • Javier replied
    August 5, 2016 at 1:50am

    Hi Ylli,

    Please, could you try now? 
    The hosting administrator told me that It have to work now.

    Thanks,
    Javier

  • [deleted] replied
    August 5, 2016 at 11:49am

    Hi Javier,

    Great, i can finally enter on your admin area :)

    I just made a video for you to understand this procedure http://drops.laborator.co/15Jxs

    P.S: WooCommerce offer a nice thing (maybe you didn't knew that) that if you change your language of WordPress to Spanish for example, it will translate your WooCommerce strings to Spanish automatically.

    You can learn more on this link :)

  • Javier replied
    August 5, 2016 at 2:13pm

    Hi Ylli,

    Good! You can access to the admin finally!

    I check the solution that you sent me - I tried before also- and It not working. 

    Please, check that I change some strings: like "Related products", "Product Categories", "Related Products"...

    Also, as you can see in loco translate, the woocommerce is 100% translated to Spanish.


    Thanks so much,
    Javier

  • [deleted] replied
    August 8, 2016 at 12:57pm

    Hi Javier,

    I've been checking your language files, firstly saved a backup of them here:

    http://drops.laborator.co/15oQj

    Then Synchronized to their latest version and so the list of language translations changed, I don't know why the text you have translated is completely different from the theme.

    After that, theme translations were possible again, so I have managed to translate "Related Products" to "Productos Relacionados". You can continue translating oxygen theme files now and they will appear  in the site.

  • Javier replied
    August 9, 2016 at 2:48am

    Thanks Arlind,

    It works! Thanks for you help!

    It's done.


    Best,
    Javier


  • [deleted] replied
    August 9, 2016 at 11:59am

    I am happy to hear that Javier!

    If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).

    A huge thank you from Laborator in advance!

    Have a great day