I'm having this strange error which happened once before, but was resolved by updating Woocommerce. Currently I am running the latest version of Woocommerce - 2.6.2, the latest version of WordPress - 4.5.3, and the latest version of Aurum - 2.9.3.
I have included a screenshot of the issue I'm having. When I use the product filter to navigate through the store, sometimes the product names are all the same. The first product gets repeated over and over, well the name of the product gets repeated. I am using the Product Filter plugin by Dzeriho on Codecanyon. When I disable the plugin, instead of the product names repeating, the whole product repeats, including the images and everything. So I'm pretty sure this is an issue with your theme, some conflict perhaps.
If you don't see the product names repeating, use the brand filter to navigate around until you see the issue appear. If you then refresh the page the issue will disappear, but start going through the store again and the issue will pop up.
I'm on Godaddy Managed hosting, using KeyCDN. When I disable KeyCDN the issue persists. I cannot disable hosting cache as that is built in.
I have tried disabling some plugins and testing, but the issue remains.
Your help would be appreciated, and since this is a live store I would appreciate your swift assistance with this.
I just wanted to inform you you that this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind can help you with this, but he is not in the office until 18 July. So when Arlind come back, just reply to this thread and you will make sure he will see your comment.
It is weird how that happens, we have managed to fix in the previous versions of Aurum but it is showing again. The good news is that I have the idea what causes that, and will try the fix, so here its for you:
Download this file and replace it in this directory (of the theme): /inc
Then try again to see if the issue is repeated anymore?
Yeah it's quite a strange error. I replaced the file in the /tpls folder in the parent theme. I checked in the /Inc folder but I think you meant the /tpls folder. :)
I'm having this strange error which happened once before, but was resolved by updating Woocommerce. Currently I am running the latest version of Woocommerce - 2.6.2, the latest version of WordPress - 4.5.3, and the latest version of Aurum - 2.9.3.
I have included a screenshot of the issue I'm having. When I use the product filter to navigate through the store, sometimes the product names are all the same. The first product gets repeated over and over, well the name of the product gets repeated. I am using the Product Filter plugin by Dzeriho on Codecanyon. When I disable the plugin, instead of the product names repeating, the whole product repeats, including the images and everything. So I'm pretty sure this is an issue with your theme, some conflict perhaps.
If you don't see the product names repeating, use the brand filter to navigate around until you see the issue appear. If you then refresh the page the issue will disappear, but start going through the store again and the issue will pop up.
I'm on Godaddy Managed hosting, using KeyCDN. When I disable KeyCDN the issue persists. I cannot disable hosting cache as that is built in.
I have tried disabling some plugins and testing, but the issue remains.
Your help would be appreciated, and since this is a live store I would appreciate your swift assistance with this.
Thank you.
Hi Zach,
I just wanted to inform you you that this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind can help you with this, but he is not in the office until 18 July. So when Arlind come back, just reply to this thread and you will make sure he will see your comment.
Hope for your understanding :)
Thanks Ylli.
Hi Arlind, are you back in the office yet?
Hopefully this issue can get resolved once and for all. I still don't understand what this issue is and why it happens after certain updates.
Cheers.
Hi Zach,
It is weird how that happens, we have managed to fix in the previous versions of Aurum but it is showing again. The good news is that I have the idea what causes that, and will try the fix, so here its for you:
Download this file and replace it in this directory (of the theme): /inc
Then try again to see if the issue is repeated anymore?
Hopefully this will fix this annoying bug.
Yeah it's quite a strange error. I replaced the file in the /tpls folder in the parent theme. I checked in the /Inc folder but I think you meant the /tpls folder. :)
Sadly, it doesn't seem to have worked.
Hi Zach,
I have great news for you, I have found the source of this issue. Here is the fix for you:
Download this file and replace it in this directory (of the theme): /wp-content/themes/aurum/inc/lib/laborator/
This will work for you.
Nicely done Arlind! Nailed it! Thanks so much for your help and perseverance.
Cheers,
Great to hear that buddy!