the attached image shows how my shop page is showing up... it shows the same product image for every product and each product is one above the other. It does this with all product pages. Also when I attempt to login with the correct details via the /my-account page it doesn't get past the same login page... it doesn't seem to login.
I have woocommerce 2.5 and the latest version of visual composer. I have currently set my website to show maintenance mode display pages. please let me know if you wish to see the pages and I'll turn off maintenance mode.
The latest version of Aurum for the moment is (2.9.3) which supports WooCommerce 2.6.2 and have some new changes and bug fixes, please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Thanks for your response but I already had updated all the plugins. everything is up to date except for woocommerce because some of my plugins (e.g.Currency Switcher for WooCommerce by realmag777) say they're only compatible up to woocommerce version 2.5. In fact visual composer only says it's compatible to version 2.5. does the new aurum update need 2.6?
Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.
We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
the attached image shows how my shop page is showing up... it shows the same product image for every product and each product is one above the other. It does this with all product pages. Also when I attempt to login with the correct details via the /my-account page it doesn't get past the same login page... it doesn't seem to login.
I have woocommerce 2.5 and the latest version of visual composer. I have currently set my website to show maintenance mode display pages. please let me know if you wish to see the pages and I'll turn off maintenance mode.
Hi Dee,
The latest version of Aurum for the moment is (2.9.3) which supports WooCommerce 2.6.2 and have some new changes and bug fixes, please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Thanks for your response but I already had updated all the plugins. everything is up to date except for woocommerce because some of my plugins (e.g.Currency Switcher for WooCommerce by realmag777) say they're only compatible up to woocommerce version 2.5. In fact visual composer only says it's compatible to version 2.5. does the new aurum update need 2.6?
Hi Dee,
Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.
We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.