Hi there. I have two issues I hope you can help me with:-
1. On the single product page when you click on a thumbnail to get the lightbox display, all the thumbnails are duplicated in the lightbox display.
2. On the homepage when I edit the Woo Products element into Visual Composer, I remove a product from the list and save but it does not get removed. This is the same for the Woo Categories element.
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.2), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Hi there. I have two issues I hope you can help me with:-
1. On the single product page when you click on a thumbnail to get the lightbox display, all the thumbnails are duplicated in the lightbox display.
2. On the homepage when I edit the Woo Products element into Visual Composer, I remove a product from the list and save but it does not get removed. This is the same for the Woo Categories element.
Many thanks
Hi Carl,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Hi Carl,
You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.2), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Hi Carl,
Can you please send e your WP credentials and i will take a look.
Make sure to choose Private Reply when you send us sensitive informations!
The problem was because you have activated WooCommerce Lightbox.
I made a video to make it clear for you http://drops.laborator.co/Xc3f, now your product shows only our Lightbox :)
Brilliant, thanks Ylli. I knew it would be simple :) Have a good day.